Fairfield by Marriott Hangzhou Wulin Square

1. No lobby and we arrived raining didi alight us at roadside. Though no long walk but will get wet. 2. Recept at 14 flr with 2 lifts serving waited a while during peak hr 3. Bath amenities only two bottles on wall and both shower gel. Next day inform recept and get it change 4. Shower ceramic/marble seat tile collapse w a loud bang.. Lucky happened after our bath else likely will our toes will get fracture. See pic 5. Contacted recept abt it n she send a cleaning lady down n took a photo. Received a call from the recept n said will change a room for us n ask me go up to collect the door key. We will in shocked and ask her can't she send the key down. She replied will send the key via robot. The writing of the room number on the key jacket showed how this recept lady attitude toward her work. See pic.. Tell me what is the last digit.. I thought was 1 so went try open yet can't. Called her and was told is 9. Cannot imagine this kind of services this hotel providing and not even feel sorry for the guest going through this unexpected event. At the end we have to pack our stuffs and shift to the other room.

The woman who checked me in was very helpful.The room was fine. The only downside was the bedding, the quilt, pillow cases and sheets didn't seem clean, they smelt of sweat and I had a rash on my arm after the first night. Other than that it was fine.

Hotel is nice