HARUNOYA

It was overall an alright stay, don’t expect Japanese standards. Apparently they had a soft opening period and just opened on April 15. You can see that things aren’t running so smoothly yet, trip.com shows that spa needs to be booked a day in advance, but on WeChat they said no reservations required and we can use anytime. The second day we wanted to use the spa our second time, and was told by a staff we couldn’t use it again, which we were confused about. Later other staff said we could. The spa itself had spectacular views, but the outdoor pool weirdly had half eaten and rotten apples floating around. After talking to the spa staff they said it was for aesthetic purposes and guests must have eaten them without knowing that. Worrying hygiene standards 😨 apart from that overall hygiene seems to be alright. All rooms have our own private courtyard so there are two doors, the main wooden door and then the glass door to our actual room. The main wooden door broke down twice - we couldn’t lock it (more like they didn’t fix the problem fully the first time), which wasted our time as we had to sit around to watch the maintenance staff fixing our door. Breakfast was okay but half the dishes were way too salty for my taste. Weird mix of “Western”, “Japanese” and Chinese dishes. Cheaper to buy on the spot (168 yuan as of today). Service was not up to the standard of a hotel of this price point. The staff welcoming us seems like she was reading from a script, we couldn’t hear half the time even after asking her to enunciate clearer twice. Felt like they were here to monitor us more than take care of us. Instead of “how may I help you?”, they actually responded “what’s wrong?” on two separate occasions. I don’t think this is acceptable! Some staff also do not greet guests properly.

裝修很漂亮舒適，酒店內每一處幾乎都有造景 温泉很舒服，入住的話進出不限次數 温泉公共休息區提供免費的飲料、零食、冰淇淋、鮮切水果（告訴服務枱要什麼水果就給你切什麼），我們去的那晚有人現場彈鋼琴，彈到了晚上8點 辦理入住時給升到了庭院房，很漂亮的庭院，並且客房內的私湯給單獨隔出了個小庭院，這個季節躺在庭院的沙發上吹風很舒適 大堂內可以做香囊（自己挑選香料放進去）、寫心願木牌 晚上有點篝火放心願蓮花的活動，挺有意思，願意拍照的話很出片 早飯套餐固定有九種小菜，此外主食和飲料可以自己挑，有粥小籠包餛飩麪疙瘩糕點等等，可以續 不滿意的地方是房間下午剛入住時有一股不知道是木頭還是什麼味道，聞起來不舒服，後來把新風和空調開到晚上泡完澡回來就好多了

和朋友選了一個週末的放空，感謝前台升級房型。 呆一個晚上剛好 設施：從入住開始就細節滿滿。入住的時候酒店工作人員會帶着參觀，並且有一些小儀式。入住後，也有一些項目，做香囊、放許願燈等。酒店不是很大，但感覺有用心想把入住體驗提上來。 温泉區域有免費的水果，零食和飲料，休息區還會放宮崎駿的電影。真的很放鬆。 吃飯：因為不是很想吃日料就沒有吃酒店的晚餐，附近有外賣可以點吃的，倒是不用擔心。 服務：服務真的蠻好，遇到的每一個工作人員，包括保潔阿姨態度都很和善。 非要提前意見的話，就希望把整個酒店裝飾的更好看，大堂二樓有一個可供休息的茶室，進去看了一下，整個設計都比較簡潔，感覺可以多放點類似香薰、鮮花或者小擺件，提高整個酒店的精緻感。