Mercure Hotel (Hangzhou West Lake)

Always a pleasure to stay at this hotel. Location is great. Friendly staff and great breakfast options to enjoy.

The hotel was easy to reach and quiet. No noise. It has gym and lots of convenient restaurants nearby. The lake and temple are relatively easy to reach. We had troubles with a guest in the laundry room and the staff solved the issue professionally and in a friendly manner. I really appreciate their help.

Location is ok. Nearest MTR is around 1km away. Hotel is reasonably priced.

Location is great. Staff are friendly and helpful. Breakfast is good.

Nice service, friendly staff & clean space. I left a clothing item and the staff helped to send it to my address free of charge!

I recently had the pleasure of staying with my family, and I must say, it was an outstanding experience. The hotel's commitment to accessibility, exceptional staff, and cultural values truly impressed us. *Wheelchair Friendly:* The hotel's infrastructure is thoughtfully designed to accommodate guests with mobility needs. The ramps, elevators, and room amenities ensured seamless navigation for my father, who uses a wheelchair. The accessible room was spacious, well-equipped, and meticulously maintained. *Staff: Friendly and Helpful* The housekeeping staffs went above and beyond to make our stay comfortable. When my father accidentally created a mess in the room, the housekeeping team promptly responded with kindness and efficiency. Their warm smiles and willingness to help were genuinely comforting. *Respect for Elders:* What struck me most was the hotel's inherent culture of respecting older adults. From the gentle assistance offered by staff to the thoughtful amenities provided, it was clear that they value and honor its senior guests. This attitude permeated every aspect of our stay, making my father feel valued and cared for.