Kempinski Hotel Hangzhou

The hotel has a great room, except for the floors where it was coming loose and that was in all the floors throughout the hotel. The first experience when checking in, was not 5 star worthy. It was very busy and that can happen, but the number of staff seemed to be not enough also no drinks or such things were offered to ease the waiting nor was it suggested to leave the luggage and check-in later. The hotel is next to a big mall and close 800 meters to a subway. The hotel offers a great swimming pool and sauna. Compliments. A point of concern is cleaning throughout the hotel. The rooms are cleaned good, but gym dressing room and lobby did have items not cleaned for multiple days. In the evening we wanted to go to the bar and have a drink on the top, 14th floor, finding out that the hotel does not have a bar, which is not 5 star worthy. Overall, I believe there are better hotels in the city.

Fantastic hotel! Great service as well. Breakfast was delicious—just a bit of confusion when it came to ordering from the a la carte menu. Misty at the front desk was incredibly helpful as well!

We loved the hotel the staff are very friendly especially yuan in the concierge

One of the best stay we had in Hangzhou Receptionist name Jaime are really helpful and knowledgeable about the city Room are perfect It was a birthday stay, small and creative decoration are provided with a fruit cheesecake. Breakfast was near to topnotch, serving chinese and western cuisine, do check out their wontan soup at the noodle station and their pastries are quite fluffy Overall location are somewhere away from Westlake but near to XiaoHe Street and a decent mall beside Lastly, we would like to said thank you again for all the preparation and help Thank you Jaime, we will definitely return!

We stayed a night at the hotel to celebrate my wife’s birthday, and the hotel went out of their way to make her birthday special with lovely decorations and a freshly baked cake. The amenities where amazing, and the room was clean. The breakfast was amazing. Definitely the best buffet breakfast we have experienced in Hangzhou thus far. Good selection between western and Asian cuisine, and also have the option to order from a set menu, which is all inclusive of the buffet breakfast.

Everything was superb. From the service level, the pool and gym facilities to the breakfast. Everyone was super friendly and I would go back anytime 😍. Really so far the best hotel on our trip to China this year