XIANGHU XIAOYAO MANOR

This place is really beautiful. And it's close to Xiang Lake which I think is worth visiting besides the famous West Lake. We had a very comfortable stay there. Rooms are clean n spacious. But their central warming system turned the place really warm during the night. So much so we have to open the window to let cold air in to cool the room. The air conditioning can't cool it down enough. For service I'll give it 4 stars given this is 5 star hotel. So I have higher expectation. The counter staff when we checked in that night did not give a good first impression. She wasn't rude n in fact was courteous in her words but I couldn't feel it in her tone or body language, something like coming out of a robot. I felt that in other service staff in other places too. But fortunately the other staff we encountered the next day wasn't like this. We can feel the warmth in their tone. And the next day during breakfast, there is no service at all. No one to bring us to the table. No one to clear our table. Nor anyone asked if we want any drink. The two staff in the restaurant stick together n stand around a pillar n will move together once in a while to clear tables after a table left. Otherwise they will stand there chatting. So, except a little service lapses, this hotel is definitely worth staying when you are in Hangzhou.

This hotel offers the prefect combination of a good location, delicious food, and beautiful accommodations that will elevate your entire experience. A strategically located within the mountains with easy access to local attractions, and vibrant neighborhoods,ensuring you make the most of your visit.

Very beautiful and private hotel, away from the touristy area. Just beside a lake which is great for a slow stroll around + sunset view and it’s not overly crowded. Concierge is very helpful whenever we arrive or leave the hotel by cab. We also got a room upgrade for a bigger room, enjoyed the space v much (thank you!) Gym is very nicely decorated and maintained with a nice garden view. Hotel lobby is gorgeous. Only complaint is that the playroom does not feel v clean/well maintained (there was a used tissue near the sandpit that was still there the next day) - v stark contrast to the rest of the hotel. Breakfast was decent, enjoyed the scallion oil noodle at the noodle station