Tuankou Zhongan Radon Hotspring Resort

Overall stay was nice in the hotel. Rooms were clean and spacious. Breakfast had many western and Chinese options, which were good. Our package included indoor hot-spring experience which was suitable considering the cold weather outside. Only disappointment was 'Nausicaa of the Wind Tour Ticket' which was included in the package while booking from trip.com. In trip.com under package details it was mentioned that it was a scenic stop/park and we thought entry to that place is free but additional rides are payable. This information was absolutely misleading as after wasting lot of time, the information we received (after calling the provided contact number, talking with Hotel staff) was 'Nausicaa of the Wind Tour Ticket' was not located in or nearby the hotel but was in a totally far-off place. No clear information was provided by calling the contact number on how to use the offer as mentioned in trip.com booked package description. Either trip.com should remove that offer or provide a clear description about the location of that place, with pictures if possible, otherwise people will feel lucrative about the offer and go for the booking which actually is misleading.

i have been to the hot springs three times before but I had never stayed at the hotel. This was my first time. I imagine the receptionist felt a little nervous when faced with two foreigners and maybe she felt shy. However, I found her lack of greeting, not a 你好 or 下午好， a little cold. When she did communicate with us, it was in super fast Mandarin to which I requested 请慢慢说 to no avail. She repeated just as fast twice more. I felt frustrated and then resorted to using a translation app. She called over an English-speaking Indonesian staff member. I don’t have the expectation that people will speak English to me, but I do appreciate slowing down in Mandarin and using simpler language. Hand gestures help a lot also. I wish she had told us the WiFi password, and where to access the hot springs. These are two key pieces of information a receptionist should provide when you check into a hot springs hotel. Our room had plastic flip flops to be worn to the hot springs. My pair had two left feet. When I showed the staff member on the second floor, she was helpful and got me a new pair. The hot springs were lovely, as usual. The buffet breakfast was better than the buffet dinner. The layout of the hotel leaves you walking from building to building. At first it’s confusing, but then it becomes okay.

So good hotel

It is difficult to rate the location....far away from the trainstation. If you go to a place like that, you know what you get. Facilities are not new but all ok. In some of the various swimming pools, the water quality seemed to be not very good (not talking about the hot terms). The staff is friendly and helpful. The only thing I really need to complain about is the food quality (I considered that in the "Cleanliness"). At the first breakfast there was something wrong with the apples, honeymelons and yoghurt (although it was packed and the expiration date was ok). I had chinese soup on the pool on the afternoon that tasted old and not good too. The food on the other days seemed to be ok although I didn`t eat much anymore. Afterall I had physical problems for 5 days.

這個酒店是今年暑假的二刷，去年暑假來過後，全家尤其是孩子念念不忘，酒店自然風光很好，難得的是户外温泉池非常多，還有露天泳池、室內泳池温泉等，娛樂設施超級豐富，是夏天避暑度假好地方。今年是穎悦小姐姐為我們提供住房服務，每次給她發消息，很快就能得到回覆，這家酒店的服務態度超級好，強烈推薦大家來玩。

房間很大很舒服，乾淨整潔，酒店服務很好，酒店內部有星巴克和一點點！温泉很舒服，甚至還有沖浪池！ 服務：大堂的穎悦非常好，耐心熱情，幫我們解決了漂流的門票以及入住相關的事宜，還主動提出給我們延遲退房申請，雖然沒用上但是很感謝。 設施：娛樂項目很多，但這幾天太熱了，碰碰車，漂流，網球都是要在大太陽底下的，衹去了個漂流 注意這個酒店是沒法去星泉谷的無邊泳池的，訂的時候注意看。但是這個酒店和温泉連在一起很方便。 還有酒店的餐食很豐盛，出乎意料的好！