Tuankou Zhongan Radon Hotspring Resort

Overall stay was nice in the hotel. Rooms were clean and spacious. Breakfast had many western and Chinese options, which were good. Our package included indoor hot-spring experience which was suitable considering the cold weather outside. Only disappointment was 'Nausicaa of the Wind Tour Ticket' which was included in the package while booking from trip.com. In trip.com under package details it was mentioned that it was a scenic stop/park and we thought entry to that place is free but additional rides are payable. This information was absolutely misleading as after wasting lot of time, the information we received (after calling the provided contact number, talking with Hotel staff) was 'Nausicaa of the Wind Tour Ticket' was not located in or nearby the hotel but was in a totally far-off place. No clear information was provided by calling the contact number on how to use the offer as mentioned in trip.com booked package description. Either trip.com should remove that offer or provide a clear description about the location of that place, with pictures if possible, otherwise people will feel lucrative about the offer and go for the booking which actually is misleading.

i have been to the hot springs three times before but I had never stayed at the hotel. This was my first time. I imagine the receptionist felt a little nervous when faced with two foreigners and maybe she felt shy. However, I found her lack of greeting, not a 你好 or 下午好， a little cold. When she did communicate with us, it was in super fast Mandarin to which I requested 请慢慢说 to no avail. She repeated just as fast twice more. I felt frustrated and then resorted to using a translation app. She called over an English-speaking Indonesian staff member. I don’t have the expectation that people will speak English to me, but I do appreciate slowing down in Mandarin and using simpler language. Hand gestures help a lot also. I wish she had told us the WiFi password, and where to access the hot springs. These are two key pieces of information a receptionist should provide when you check into a hot springs hotel. Our room had plastic flip flops to be worn to the hot springs. My pair had two left feet. When I showed the staff member on the second floor, she was helpful and got me a new pair. The hot springs were lovely, as usual. The buffet breakfast was better than the buffet dinner. The layout of the hotel leaves you walking from building to building. At first it’s confusing, but then it becomes okay.

So good hotel

It is difficult to rate the location....far away from the trainstation. If you go to a place like that, you know what you get. Facilities are not new but all ok. In some of the various swimming pools, the water quality seemed to be not very good (not talking about the hot terms). The staff is friendly and helpful. The only thing I really need to complain about is the food quality (I considered that in the "Cleanliness"). At the first breakfast there was something wrong with the apples, honeymelons and yoghurt (although it was packed and the expiration date was ok). I had chinese soup on the pool on the afternoon that tasted old and not good too. The food on the other days seemed to be ok although I didn`t eat much anymore. Afterall I had physical problems for 5 days.

環境非常好，服務人員都很熱情。衞生也不錯。雖然酒店有些年頭了，但是房間很乾凈。 温泉有室內和室外，端午節下雨了基本衹能室內，池子有很多個，小孩子玩水很高興。美中不足儲物櫃挺麻煩，更衣室裏的還不能直接用？邏輯有點問題，讓你去前台辦理xxx手續。麻煩。 贈送的自助餐非常好，種類多、食材也不錯，我覺得在杭州市區和得兩百多的標準了。小孩子另收99元。 總體來説這次入住很滿意，下次短途休假還選這裏！

✨湍口温泉酒店，簡直是度假的天堂！ 🌳環境超美，酒店被青山綠水環繞，宛如世外桃源，在這裡能真正放鬆身心。建築是峇裏島風格，充滿異域風情，彷彿置身於熱帶海濱。 ♨️温泉體驗很棒，有幾十個大大小小的泡池，紅酒泉、牛奶泉等各種特色泡池應有盡有，水質乾淨，私密性也好。 🛏️房間舒適，無論是豪華山景房還是帶私湯的套房，設施都很齊全，床品舒適，還能欣賞到美麗的景色。 🎈娛樂設施多，水上樂園、温泉博物館、健身房、親子樂園等，全家老小都能找到樂趣。 💁♂️服務周到，工作人員熱情貼心，有求必應，讓人感覺賓至如歸。總之，強烈推薦湍口温泉酒店！