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Verifierade recensioner
Läge och interiör9.4
Bekvämligheter9.4
Service9.5
Renlighet9.5
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Negativa recensioner(110)
Rosy_traveler
Gästrum (Dubbel säng
Bodde på dec. 2024
Par
21 recension
10.0/10
Enastående
Publicerades 10 jan. 2025
It was a real good hotel and I enjoyed my stay here. The staff were very kind and the hotel was totally equipped. It was near cableway and the river ski and entertainment. I was fully satisfied. 😊
Översätt
6/9
Svar från boendet: Dear Guest,Thank you so much for your wonderful review! We are delighted to hear that you had a truly enjoyable stay at our hotel. Your satisfaction is our top priority, and we are thrilled that we met and even exceeded your expectations.We are grateful for your appreciation of our staff's kindness and the hotel's comprehensive amenities. Our team strives to provide exceptional service and a comfortable environment for every guest, and it's wonderful to receive such positive feedback.We are also pleased to know that our location near the cableway, river skiing, and entertainment options contributed to your overall satisfaction. Our goal is to offer convenient access to the best attractions and activities in the area, and it's great to hear that we succeeded in doing so.Thank you once again for choosing our hotel and for sharing your positive experience with us. We look forward to welcoming you back in the future and providing you with even more memorable stays.Warm regards------Manger:mingmingLi
Gästanvändare
Gästrum (Dubbel säng
Bodde på nov. 2024
Par
1 recension
10.0/10
Enastående
Publicerades 20 dec. 2024
Very good hotel experience with super beautiful and clean environment and friendly hotel conciege! :)
Översätt
Svar från boendet: Thank you so much for your wonderful review! We're delighted to hear that you had a very good hotel experience, and we're thrilled that you appreciated our beautiful and clean environment. Our concierge team strives to make every guest feel welcome and at home, and it's wonderful to know that they succeeded in making your stay special. We look forward to welcoming you back again soon! :)------总经理 :李鸣鸣
Gästanvändare
Gästrum
Bodde på nov. 2024
Familj
3 recension
10.0/10
Enastående
Publicerades 16 dec. 2024
This is a very nice hotel, close to the most busy central street. It has great location within 5 minutes walk to many interesting places. The hotel staff is very friendly. The service is very quick after request. We’ll definitely come back next time.
Översätt
Svar från boendet: Hello! Thank you for choosing to stay at Puyan Hotel and sharing your stay experience with everyone! Special thanks for your recognition of the Puyan brand. We provide guests with accommodation experiences that exceed expectations through sincere service, careful design, and innovative plans. Xiaopu sincerely looks forward to your visit again and will provide you with the same star rated service as always. Wishing you a happy life--- General Manager: Li Mingming
Gästanvändare
Wonderful Yaochi Double Bed Room
Bodde på mars 2025
Res med vänner
2 recension
10.0/10
Enastående
Publicerades 22 apr. 2025
Nice Hotel, big room with beutiful bed, nice service. Five stars! Will back soon!)
Översätt
Svar från boendet: ✿【大堂吧養生紅茶】海內存知己,天涯若比鄰。您就是小璞的知音,您的認可是小璞前進的動力和目標,小璞信奉客人為家人,讓您的每一次入住都像回到家一樣,對家人的關懷,體貼,照顧,温暖,是小璞送給親最真誠的禮物。請相信不論您是出差還是旅行,璞硯酒店一定是您的不二之選。期待您的再次體驗,隨時歡迎您回家!!!---總經理:李鳴鳴
Doriii
Gästrum
Bodde på dec. 2024
Par
7 recension
10.0/10
Enastående
Publicerades 16 jan. 2025
Room was very well equipped and maintained. The heated floor and bed made our visit more joyous.
Översätt
Svar från boendet: 【松花江畔】【中央大街】【冰雪嘉年華】【網紅鐵路橋】【天鵝城堡】【松花江過江索道】時光如水,總是無言,您若安好,小璞每天都是晴天,謝謝您對小璞的誇讚,我們相約下次在相見!---總經理:李鳴鳴
Anny
Yuxiang Family Room By Songhua River
Bodde på nov. 2024
Familj
5 recension
6.5/10
Publicerades 18 dec. 2024
The location is great but housekeeping needs a lot of improvement for it to say it is a five-star hotel. I can tell the housekeepers rush through their cleaning because one day they forgot to clean out my garbage can. The chairs in the room are never returned to their original position.
Översätt
Svar från boendet: Dear Guest,Thank you for choosing Xiao Pu and taking the time to provide us with your feedback. Firstly, we deeply regret that your stay did not meet the standards of a five-star service experience, and we sincerely apologize for this.In response, we have taken immediate actions to enhance our service quality by reinforcing training for all room service staff, emphasizing the importance of service details, and ensuring that every employee adheres to the highest standards in cleaning and tidying up. Additionally, we have established a stricter room service inspection process to guarantee that every service is executed promptly and accurately, preventing similar issues from recurring.We would love to have the opportunity to invite you back and give us a chance to make things right. We are committed to winning back your trust and satisfaction through our concrete actions.Thank you once again for your feedback.Best regards,General Manager: Li Mingming
tsz yan
Gästrum (Dubbel säng
Bodde på sep. 2024
Res med vänner
2 recension
10.0/10
Enastående
Publicerades 7 nov. 2024
Location: The hotel is conveniently located 3 mins walk from Central Street, making it easy to explore the heart of Harbin. There are plenty of shops and restaurants nearby. However, note that the road is one-way, which can result in a longer taxi ride.
Room: My room was clean and well-maintained, with a comfortable bed. I appreciated the complimentary fruit, milk, and mini souvenirs provided upon arrival.
Service: The staff were friendly and always ready to assist with any requests, even in the middle of the night. I am very grateful for their help, especially at 3 AM.
Översätt
Svar från boendet: Thank you so much for your wonderful review! We will keep it up. Thank you once again for choosing our hotel and for sharing your positive feedback. We look forward to welcoming you back soon! Sending warm wishes for a wonderful day! ---Gneral Manager:MingMing Li
Tzia Woon Vivienna
Gårdsplanen Queen Rum
Bodde på sep. 2024
Familj
4 recension
9.5/10
Otroligt
Publicerades 4 jan. 2025
Our parents enjoyed the hotel. Good experience. Decently priced.
Översätt
Svar från boendet: Dear Guest,Thank you so much for sharing your feedback with us! We are thrilled to hear that your parents had a wonderful experience during their stay at our hotel. It's always a pleasure to know that our guests enjoy their time with us, and we're particularly glad that the pricing was reasonable for your family.At our hotel, we strive to offer quality accommodations at competitive prices, and it's wonderful to receive confirmation that we've succeeded in doing so. Your satisfaction is our top priority, and we're committed to providing a comfortable and enjoyable experience for every guest who stays with us.Thank you once again for choosing our hotel and for your kind words. We hope to have the opportunity to welcome your family back in the future and to continue providing you with exceptional service and value.Warm regards,[Hotel Name] Customer Service Team------manger: mingming Li
MichaelWCH
Gästrum
Bodde på nov. 2023
Res med vänner
49 recension
10.0/10
Enastående
Publicerades 27 dec. 2023
Very good hotel experience ever in Harbin during thus Christmas!
Översätt
Svar från boendet: 您就像明媚的陽光,輕柔的照在心上,這世界鳥語花香因為您綠意盎然,小璞期待您再次光臨,並期待您給小璞五星好評哦~~~~
Gästanvändare
Yuxiang Family Room By Songhua River
Bodde på maj 2024
Par
6 recension
10.0/10
Enastående
Publicerades 11 juni 2024
很好fei chwng hao
Översätt
Svar från boendet: 尊敬的客人:首先感謝您花費寶貴的時間在此留下您的點評。小璞十分高興看到您滿意此次的入住體驗。小璞歡迎您在不久的將來再次光臨我們酒店,並繼續為我們提供寶貴的意見與建議!---總經理:李鳴鳴
Gästanvändare
Yuxiang Twin Room By Songhua River
Bodde på juni 2023
Res med vänner
2 recension
10.0/10
Enastående
Publicerades 3 juli 2023
设施:nice
卫生:nice
环境:nice
服务:nice
Översätt
Svar från boendet: 親愛的賓客:您好,感謝您的入住和好評,璞硯總有不期而遇的温暖!小璞會更加努力為您和所有用户提供優質的住宿服務,歡迎您的再次光臨,祝您生活愉快。
Beijingdajuzi
Gästrum (Dubbel säng
Bodde på mars 2023
Res med vänner
3 recension
10.0/10
Enastående
Publicerades 24 apr. 2023
The front desk 鑫宇 service is very good
Översätt
Svar från boendet: Thank you for your high evaluation of Xiao璞. Your satisfaction is our greatest encouragement, and your comfort is our greatest pursuit. I hope you can still choose Xiao璞 next time, and you will definitely experience a different feeling. Looking forward to meeting you again!
Svar från boendet: ♛【全屋智能客控】尊敬的賓客:小璞向您致以誠摯的問候 ,感謝您選擇璞硯酒店作為您在冰城的下榻之地。我們很榮幸得到您對酒店作出的好評和稱讚!您的認可是我們前行的動力,酒店將不斷提高服務質量,帶給您更多驚喜體驗。再次感謝您對小璞的厚愛,我們期待着您的再次光臨~---總經理:李鳴鳴