Lyxhotell i München

"讓人相當無語的慕尼黑瑰麗，在攜程訂了2間2天，9.3-9.5日房間，訂單上明確包括早歺。入住時前台是一位皮膚偏黑像印度裔姑娘，告訴我不含早歺，我出示了攜程訂單，於是她打電話詢問，要我把攜程確認單郵件發給她，一番操作後，告訴我可以了。整個過程耗時較長。5號退房時還是這位姑娘，向我出示了圖1的早餐費用單，共558歐。我説訂單是含早歺的，於是她説9月5日的早餐費搞錯了，不收。但是4號的早歺明細單的打印時間是11：01分，算lunch,要收費332歐。我們指出早上我們點單時間是9：40分。就算早歺到11點結束，以此為理由收我lunch費用，不符合大部分酒店的規範。堅持請她與歺廳經理勾通，她説歺廳經理過來要20分鐘，我們堅持等。這時這姑娘旁邊的一位德國姑娘，也是前台，對她説：你把這個單子取消了吧。德國姑娘説德語，我朋友德國生活了30年，聽得懂。然後就把單子給取消了。整個事件非常的不符合正常邏輯，這樣的奢華酒店，如此服務，太讓人失望了！！"

"酒店的各方面都非常好，工作人員熱情專業，房間乾淨床鋪舒服，狗狗也有自己床和餐具，非常推薦！"

"Very beautiful hotel, one could call it upscale the least - better than many other 5 star hotels I stayed at, while officially it is actually not classified with 5 stars. Most staff was extremely friendly and professional. It smells nice, feels fancy, floor heating, rain shower, sound isolation, all the little nice things. It is just missing a sauna, only issue I could point out."

"The hotel's location is pretty good. It's closed by most tourist spots in Munich. The staff is quite nice & helpful. The spa and gym is quite nice, and breakfast is good too. However, my mom found a little dirty stuff in the shower when she first got into her room. That's a minus. Overall, the hotel is quite good."

"The location is good and the breakfast is rich in variety, but the hotel could pay attention to the standard of cleanliness of the rooms."

"I seldom give bad reviews to the service staff because no matter in which country the service staff is hard and will face a lot of unfriendly guests. But this time in Westin made me feel very bad. Total three days of breakfast, first day because I went with my dad and I could see well with my baby. The second day dad was too tired to join us. I was the only one to babysit a one year old baby. While I was ordering tea with the waitress, she accidentally knocked over the milk and spilled it all over the table. But the first thing I did was apologize to a lady server and assisted her in cleaning it up. Of course it was not clean as new. When we went back on the third day, an older male waiter came over to chastise us before we even sat down, presumably meaning that he had soiled the dining chairs yesterday and told us to sit in the baby chairs. I stated that there was no problem and apologized again. Surprisingly he shrugged it off and left without bringing me the baby chair and without serving me tea. You can imagine how embarrassed I was. The person who came to enjoy the service was scolded. That wasn't enough. This time I was with my dad and the baby wasn't creating extra trash and I could make sure the table was clean. The way normal polite people would bring it. The man ended up coming back to chant as we were leaving and kept saying we created trash.????? You didn't have a single crumb from your meal? If you don't want to serve customers, you have the option of changing jobs. Several other lady waiters were very friendly. What was a very good impression of the hotel was ruined by this one person. We will be going to Munich often but are not going to choose this hotel again. No one wants to be stared at by a mean person while eating breakfast."

"Let's start with the spa - an oasis of relaxation and rejuvenation. From the moment I stepped into the tranquil haven of the Vier Jahreszeiten Spa, I was enveloped in an atmosphere of serenity and well-being. The spa facilities are impeccable, featuring a range of treatments and therapies that cater to every guest's needs. The expert therapists displayed a deep understanding of their craft, ensuring a customized and revitalizing experience. After indulging in one of their signature massages, I felt completely refreshed and invigorated. The spa's attention to detail and commitment to providing a sanctuary of calmness was truly impressive. As for the location, Vier Jahreszeiten Kempinski is a true gem in the heart of Munich. Situated on the prestigious Maximilianstrasse, it offers an ideal home base for exploring the vibrant city. From the hotel, you can easily reach Munich's iconic attractions, designer boutiques, and renowned dining establishments. The convenience of being able to stroll through the historic city center or simply step outside to admire the beauty of Maximilianstrasse made my stay even more enjoyable. It's a testament to the hotel's commitment to offering guests the best of Munich right at their doorstep. The overall experience at Vier Jahreszeiten Kempinski was nothing short of exceptional. The luxurious accommodations, attentive staff, and attention to detail throughout the property were all factors that contributed to a memorable stay. The blend of classic elegance and modern amenities created an inviting and sophisticated atmosphere, which I found to be both comfortable and inspiring. In conclusion, Vier Jahreszeiten Kempinski Munich is a top-tier hotel that truly understands the art of hospitality. The remarkable spa and the unbeatable location in the heart of Munich set it apart as a destination that caters to travelers seeking a perfect balance of relaxation and exploration. I highly recommend this hotel to anyone looking to experience the best of Munich in a luxurious and welcoming setting."

"The hotel staffs are very friendly and helpful. We stayed this time with a group of ＞30 people. All arrangements have been taken care well; including meeting room. We plan to come back again next year. Thank you! 👍👍👍 Mohammed, Sebastian, Lena … Vielen Dank! 😊"

"萬豪旗下的奢酒，開業3個多月，位於慕尼黑老城與中央火車站之間，地理位置對出行來説絕對便利，不管打車還是公共交通，甚至周邊的中餐館也是相當豐富，正餐快餐隨意切換。 基礎房空間不大，但是夠用。服務上，從一踏進酒店大門便開始感受到被温暖（噴子會説，money is the god，當然了，這世界上錢能解決大部分問題，譬如服務）。早餐種類足夠豐富，有點餐也有自助品類，裏面的味增湯吃了3天，為了滿足中國味，不過真的很鹹，不過菜單每天相同毫無變化是缺點。👍推薦"

"酒店位置不錯，在慕尼黑市中心，離核心景區都不遠，不過整體在一棟老建築裏，隔音相對一般，隔壁講話大聲點能聽得到。"