Grand Naniloa Hotel, a Doubletree by Hilton recensioner

This hotel is so terrible,despite charging me for exorbitant charges for resort fees, valet and asked them to clean up my room,hotel front desk told me I need 24hr. notice.It sucks. This is the only hotel responded me like that in my 30 years of of EXPERIENCE.Never book on this hotel again and spread their actions to my friend family and public.

Have a great stay at the hotel, nice view, close to the beach.

The Restaurant doesn't have special menu, just expensive. But, the scenery is pretty good. The pool is used only by kids. So, we wanted to use it, but we didn't. And, I felt it's for adults who drink alcohol. So I don't recommend young adults.

Loved the service they have there especially the 24h valet parking they offer. The first room I got was not really well as it feels very dusty, but they were very quick and offered a new room for me. I wanted a balcony and upgraded myself to it. One issue is the minor noise of some kind of engine at night especially when it’s quiet in the room. Definitely will be back to this hotel.

Not good experience at all.

The service was very terrible when I looked on my checking paper it said balance I pay at the hotel is $46.00.But it was a different story when I checked in they told me I would have to put $100.00 deposit which I didn’t even get back my deposit.They double charge me 46.00 twice.This is one hotel the bed was dirty look like the bed wasn’t even made.The carpet was very dirty.No nice scenery.I will never recommend anyone to go to this hotel.They make it look amazing in the pictures but it’s not what you see on the pictures.

Stayed only the one night. Decent room size, basic room amenities, valet parking onsite. The air conditioning was too loud to have on overnight. Overall a pleasant stay.

Paint from the walls peeled off, service was so so, difficult to get the welcome drink as bartender was over stretched, many light flies where there during our stay unfortunately.

So many ants in the room

very clean

在大島hilo這個酒店肯定算好的，景色優美，旁邊還有免費的植物園可以看到夏威夷州鳥nēnē鵝。離機場近10分鐘車程。房間內部裝修就比較一般了，刷的大白牆。衹有一個很小的室外游泳池。訂的海景房確實是全窗直麪大海，早上拉開窗簾，非常漂亮。 還有一個踩雷點，這家酒店連住默認不打掃房間，需要提前預約打掃或者你在入住的時候就和他説需要每天打掃。不然他們客房服務都不進房間的！ 在攜程上預訂的含三份早飯，其實他們酒店衹能默認預訂兩份，到了那邊又和攜程聯繫，攜程又退了我一人的早餐費用。 後來退房結賬特地讓前台打了賬單出來才搞明白他們到底怎麼算早餐的，在這裏也給大家介紹一下：酒店早餐按照25元一人一份定價，不是自助是點餐的，點完以後掛房間帳最後一起按照實際收費。可在退房結賬的時候，前台也沒有説這個早餐的結賬的事情，直接就算了個總賬收款，我發現發我的結算郵件是連早餐一起的總賬，我再折回去找了前台，我提醒她我是預訂了含了早餐的，她才説哦不好意思檢查一下，然後她説她會再退回我卡里25元/天/人（50元/天），如果我沒看一下估計也就糊裡糊塗再收一遍了。所以大家定這個酒店建議不要含早餐，他們家單點的早餐品質還是不錯的，可以直接去餐廳單點。 另外送的大堂吧的飲料券是可以在大堂吧用的，但我到最後一天才發現它也是可以在早餐廳用的，一張可以換一杯果汁軟飲料都可以。然後酒店還有免費的熱咖啡和熱茶，但是藏在餐廳的隔壁。都得靠張嘴問才明白。 還有入住時送的兩大塊曲奇餅，也是可以隨時去再問她要的，前台都會很開心的拿給你兩塊。 在這裏就算給社恐人羣和英語不佳的朋友們提供訊息了吧。

設施簡潔，牙刷，瓶裝水要才會有。位置一流，晚上看銀河，離觀鯨小碼頭很近。北斗七星酒店隨拍一張，希洛市中心有名的夏威夷盒飯照片，出海觀鯨

去看火山定的這個酒店住了一晚，酒店好像有高爾夫，環境很好，近海邊，有泳池，小朋友們很喜歡，下次再去。

好好好 hilo最好酒店 服務也好 提前入住了很久都給我房了 而且還有酒水券什麼的還要給我免費升級房間 風景也好 喜歡