Grand Naniloa Hotel, a Doubletree by Hilton recensioner

Great clean rooms and very comfortable , wonderful amenities.

This hotel is so terrible,despite charging me for exorbitant charges for resort fees, valet and asked them to clean up my room,hotel front desk told me I need 24hr. notice.It sucks. This is the only hotel responded me like that in my 30 years of of EXPERIENCE.Never book on this hotel again and spread their actions to my friend family and public.

Good but old

Have a great stay at the hotel, nice view, close to the beach.

The Restaurant doesn't have special menu, just expensive. But, the scenery is pretty good. The pool is used only by kids. So, we wanted to use it, but we didn't. And, I felt it's for adults who drink alcohol. So I don't recommend young adults.

Loved the service they have there especially the 24h valet parking they offer. The first room I got was not really well as it feels very dusty, but they were very quick and offered a new room for me. I wanted a balcony and upgraded myself to it. One issue is the minor noise of some kind of engine at night especially when it’s quiet in the room. Definitely will be back to this hotel.

Not good experience at all.

The service was very terrible when I looked on my checking paper it said balance I pay at the hotel is $46.00.But it was a different story when I checked in they told me I would have to put $100.00 deposit which I didn’t even get back my deposit.They double charge me 46.00 twice.This is one hotel the bed was dirty look like the bed wasn’t even made.The carpet was very dirty.No nice scenery.I will never recommend anyone to go to this hotel.They make it look amazing in the pictures but it’s not what you see on the pictures.

So many ants in the room

酒店位置很好，hilo機場開車過來10分鐘左右，距離火山公園45分鐘，開車上去天文台服務中心1個小時左右，周邊魚市場、農夫市場開車都在5分鐘之內，服務人員很熱情，有代客泊車服務，非常方便，住hilo的最佳選擇！

房間比較寬敞，但是這部分老樓是真的有點老，需要改造了，不過住起來影響不大。 入住送每人一個還有點餘熱的cookie，如果有過敏，還有其它替代。 即使説包早餐，也衹是成人每天補貼$15，然後在早餐廳單點。低齡小孩好像免費，但是大齡的就自己負擔了。不過大人的早餐這個補貼基本可以覆蓋，自付部分不算太多，主要是小費。酒店有送飲品券，一樓晚上聽樂團唱歌時可以用。 比較美的是海邊環境，早餐廳旁邊就有小泳池，直接跳海里玩也可以。 對了，前台對面靠門口有個櫃枱可以訂觀光服務。當天去訂有點晚，不過兩位女士很熱情，還幫忙打了租車公司電話，讓對方來接我們去租車公司租車！

房間整體還可以，位置很方便，入住每天送兩張飲料的coupon可以免費兑換，泳池有點小，底下有砂石，酒店園區內衹有valet parking，25刀一天

房間挺衞生，但房間沒有陽台，玻璃也很臟，海景很坑，預訂後不可退不可換日期，就算往前一天也不可以，提早一天退房還有100美金的提早退房費。挺坑，很一般，不值這個價

酒店環境還不錯，有礁石海灘，離希洛機場很方便，服務方面需要多次關照清潔才會收拾房間替換用品，不然服務跟不上