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Verifierade recensioner
Läge och interiör9.5
Bekvämligheter9.2
Service9.4
Renlighet9.5
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SKYF
KLASSISKT RUM - 1 Queen Size-säng, Urban Oasis-utsikt
Bodde på feb. 2025
Familj
8 recension
10.0/10
Enastående
Publicerades 27 mars 2025
Beautiful hotel right next to a shopping outlet (Don’t even need to go outside, hotel has access directly to the shops) - perfect before flying out of Hong Kong! Also free airport transfer is a bonus!
The customer service of this hotel is top notch!!! Kudos to the team!
Översätt
Svar från boendet: Dear SKYF,Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience and found our service to be top-notch. Our team works hard to ensure every guest feels valued and taken care of, so your kind words mean a lot to us.We look forward to welcoming you back on your next visit!Warm regards,KatherineGuest Experience Manager
Gästanvändare
KLASSISKT RUM - 1 Queen Size-säng, Urban Oasis-utsikt
Bodde på mars 2025
Familj
1 recension
8.0/10
Mycket bra
Publicerades 4 apr. 2025
Great location. It is very clean and fashion. Wonderful boutique hotel.
Översätt
Svar från boendet: Dear guest,Thank you so much for your kind words! We're thrilled to hear that you enjoyed our great location and found our hotel to be clean and stylish. Our team works hard to create a welcoming atmosphere, and it's wonderful to know that you appreciated it.We hope to welcome you back on your next visit!Warm regards,KatherineGuest Experience Manager
Anonym användare
KLASSISKT RUM - 1 Queen Size-säng, Urban Oasis-utsikt
Bodde på jan. 2025
Par
59 recension
10.0/10
Enastående
Publicerades 21 feb. 2025
A nice trip here to celebrate birthday. Special thanks to Edith for magnifying the overall experience.
Översätt
Svar från boendet: Dear Guest,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you chose to celebrate your birthday at our hotel and that you had a wonderful trip. A special thank you for your kind words about Edith! We are proud to have such dedicated team members who go above and beyond to enhance our guests' experiences. We will make sure to pass along your compliments to her.We hope to welcome you back for many more celebrations in the future!Warm regards,KatherineGuest Experience Manager
Benjamin Tze Ying
KLASSISKT RUM - 2 enkelsängar, Urban Oasis-utsikt
Bodde på jan. 2025
Familj
4 recension
9.0/10
Utmärkt
Publicerades 11 feb. 2025
Good
Location is good. Inside citygate outlet
Modern facilities and nicely designed
Separate shower and toilet
Complimentary shuttle to airport
Near bus station and MTR station
Bad
No bidet as promised
Room not available as promised at 3pm . Need stay separate floor . When check in time is 2pm
No complimentary breakfast
Rooms is very small and u barely have space to open a 28 inch luggage
Översätt
6/7
Svar från boendet: Dear Benjamin Tze Ying,Thank you for your feedback! We’re glad you enjoyed our location and facilities. We apologize for the issues you encountered regarding your room and amenities. Your comments are valuable, and we will work to improve our services. We hope to welcome you back for a better experience.KatherineGuest Experience Manager
Bonnie
KLASSISKT RUM - 2 enkelsängar, Urban Oasis-utsikt
Bodde på jan. 2025
Affärsresenärer
13 recension
6.5/10
Publicerades 9 feb. 2025
Not very pleasant stay. 5 stars for the location but 2 stars at best for the rest. First of all, POOL AND SAUNA are unavailable at this hotel! No one even informed you upon arrival! Secondly, this hotel has the worst mattress, you will get a back pain after your sleep! Lastly, hot dishes were served cold at breakfast e.g. bacon (FYI we went for breakfast at 7AM)! Charging 2k per night is totally ridiculous! At this price point there are many better options in this area! Bye!
Översätt
Svar från boendet: Dear Bonnie,Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. We're glad you enjoyed the location, but we regret that the pool was unavailable and that you found the mattress uncomfortable. Your comments about the quality of breakfast have also been noted for improvement. We appreciate your insights and hope to provide a better experience in the future.Warm regards,KatherineGuest Experience Manager
Milky88
KLASSISKT RUM - 1 Queen Size-säng, Urban Oasis-utsikt
Bodde på jan. 2025
Par
22 recension
10.0/10
Enastående
Publicerades 3 feb. 2025
Very good hotel and great experience. Check in was smooth with Edith providing great service.
Bed, amenities, overall service was very good.
Only fault I found was the Air Conditioning was broken and although the rooms were changed right away, I think this should have been caught during the previous guest’s stay.
Again everything was excellent just one inconvenience.
Översätt
Svar från boendet: Dear Milky88,Thank you so much for sharing your experience with us! We're thrilled to hear that you had a great stay and that our team, especially Edith, provided excellent service during your check-in. We sincerely apologize for the inconvenience you faced with the air conditioning in your original room. We strive to ensure that every detail is perfect for our guests, and we appreciate your understanding in this matter. Your feedback is invaluable and will help us improve our maintenance procedures to prevent similar situations in the future.Thank you once again for your kind words. We hope to welcome you back soon for an even better experience!Warm regards,KatherineGuest Experience Manager
gojensengo
KLASSISKT RUM - 2 enkelsängar, Urban Oasis-utsikt
Bodde på dec. 2024
Familj
12 recension
10.0/10
Enastående
Publicerades 13 jan. 2025
Modern hotel with a very asthetic room design. Location is linked with Citygate with a variety of shopping options and meals. The hotel provides a shuttle bus as well to the airport
Översätt
Svar från boendet: Dear gojensengo,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our modern room design and found our location convenient for shopping and dining. It's great to know that our shuttle service to the airport added to your experience. We appreciate your feedback, and we hope to welcome you back for another stay soon!Warm regards,KatherineGuest Experience Manager
Gästanvändare
KLASSISKT RUM - 1 Queen Size-säng, Urban Oasis-utsikt
Bodde på dec. 2024
Affärsresenärer
2 recension
10.0/10
Enastående
Publicerades 20 jan. 2025
good hotel,will come back again. if you are looking for hotel near airport. It is best one
Översätt
Svar från boendet: Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and found our location convenient. We look forward to welcoming you back on your next visit! Warm regards,KatherineGuest Experience Manager
PearlynHerbie
KLASSISKT RUM - 2 enkelsängar, Urban Oasis-utsikt
Bodde på nov. 2024
Familj
1 recension
10.0/10
Enastående
Publicerades 30 dec. 2024
The Silveri MGallery is a very new hotel which was opened in 2022.
Location: Though it situates top of the big CityGate shopping centre, it is nicely hidden from the hectic atmosphere by many thoughtful designs. Even local taxi drivers have little idea of its location. The hotel has its car dropout area at the basement instead on the main road.
Services: Lobby is at Level 9, cosy environment with a team of excellent staff. We were warmly welcomed by cookies, extra utensils kits for our kids. The room services were prompt and heart warming.
Environment: Both common areas and corridors were brightly lit. The ceiling is extra high, giving gorgeous space. As for the kids, our request to have a queen size bed instead of two beds was nicely fulfilled. Room design is clean and sleek. An extra sliding door between sleeping area and bathroom made more privacy. The multi-functional wardrobe is very handy and warm. Extra light proof shade besides the window blinds kept us from bright sunbeam in the morning.
Breakfast: the restaurant Enclave on Level 9 provided many international foods with excellent services. I loved the Canton dim sum much. Big cosy couch with spacious table, with nice view of the garden outside, everything is just nicely matched.
Absolutely highly recommended!!!
Översätt
6/11
Svar från boendet: Dear PearlynHerbie,Thank you so much for taking the time to share your wonderful experience at The Silveri Hong Kong-MGallery! We are delighted to hear that you enjoyed your stay with us and appreciated the thoughtful design and comfort our hotel offers.We take great pride in our location and are pleased that you found it to be both serene and conveniently situated. It’s fantastic to know that our warm hospitality, from the welcome cookies to our attentive room service, made a positive impact on your family’s stay.We’re glad that our spacious and well-designed rooms suited your needs, especially the arrangement with the queen-size bed for your kids. The additional privacy of the sliding door and the functionality of our wardrobe are features we are proud to provide for our guests’ comfort.It's lovely to hear that you enjoyed our breakfast offerings at Enclave, particularly the Canton dim sum, and that you found the atmosphere to be cozy and inviting.Your high recommendation means the world to us, and we look forward to welcoming you and your family back in the future for another memorable stay!Warm regards,KatherineGuest Experience Manager
Anonym användare
KLASSISKT RUM - 1 Queen Size-säng, Urban Oasis-utsikt
Bodde på nov. 2024
Affärsresenärer
24 recension
8.0/10
Mycket bra
Publicerades 8 dec. 2024
The place is modern well designed and comfy. But the amenities are not from classy brands. The staff member also forgets you right in two minutes after talking with you.
Översätt
Svar från boendet: Dear guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We're glad to hear that you enjoyed the modern design and comfort of our hotel.We appreciate your comments about our amenities, and we are continuously working to improve and elevate our offerings. Your insights are invaluable in helping us identify areas for enhancement.We sincerely apologize for any lapse in service from our staff. It is our goal to provide attentive and personalized service, and we appreciate your bringing this to our attention. We will address this with our team to ensure a better experience for future guests.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for an even better stay.Warm regards,KatherineGuest Experience Manager
Alessandro Antonicelli
KLASSISKT RUM - 2 enkelsängar, Urban Oasis-utsikt
Bodde på nov. 2024
Familj
8 recension
9.0/10
Utmärkt
Publicerades 28 dec. 2024
Great breakfast, excellent staff and awesome location. Friendly welcome and farewell.
Översätt
Svar från boendet: Dear Alessandro Antonicelli,Thank you for taking the time to share your feedback! We’re thrilled to hear that you enjoyed our breakfast, appreciated our staff, and loved our location. Your kind words about the friendly welcome and farewell mean a lot to us.We hope to welcome you back soon!Warm regards,KatherineGuest Experience Manager
Aoyly love travel
KLASSISKT RUM - 1 Queen Size-säng, Urban Oasis-utsikt
Bodde på jan. 2025
Ensamresenärer
2 recension
10.0/10
Enastående
Publicerades 23 feb. 2025
Very nice Hotel I love it
Staff very friendly
Översätt
Svar från boendet: Dear Aoyly love travel,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found our staff to be friendly. Your satisfaction is our top priority, and we hope to welcome you back to our hotel soon!Warm regards,KatherineGuest Experience Manager
Gästanvändare
KLASSISKT RUM - 1 Queen Size-säng, Urban Oasis-utsikt
Bodde på dec. 2024
Affärsresenärer
18 recension
10.0/10
Enastående
Publicerades 6 jan. 2025
Very convenience location with good business meeting room
good for business
Översätt
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your feedback! We are delighted to hear that you found our location convenient and that our business meeting room met your needs. We strive to provide a productive environment for our guests, and your positive comments inspire us to continue our efforts. We hope to welcome you back soon for another successful visit!Warm regards,KatherineGuest Experience Manager
joeySweetKT
KLASSISKT RUM - 1 Queen Size-säng, Urban Oasis-utsikt
Bodde på okt. 2024
Par
21 recension
9.0/10
Utmärkt
Publicerades 2 dec. 2024
Friendly staff, good location and breakfast buffet was good. Very convenient to MTR, shopping mall and Tai O trip. NicE!!^^
Översätt
Svar från boendet: Dear joeySweetKT,Thank you so much for taking the time to share your feedback! We’re thrilled to hear that you enjoyed our friendly staff, convenient location, and breakfast buffet. It’s great to know that you found it easy to explore nearby attractions, including the MTR and shopping areas.We appreciate your kind words and hope to welcome you back for another wonderful stay in the near future!Warm regards,KatherineGuest Experience Manager
Therese Chang
KLASSISKT RUM - 1 Queen Size-säng, Urban Oasis-utsikt
Bodde på okt. 2024
Par
12 recension
10.0/10
Enastående
Publicerades 30 nov. 2024
Silveri offers a stunning, unblocked sea view and beautifully designed rooms that maximize space, creating a serene and zen-like atmosphere. The service is exceptional, with warm and welcoming front desk staff who always make you feel at home, along with friendly and attentive housekeepers. The buffet breakfast is a highlight, featuring organic, wholesome, and delicious dishes that prioritize health and quality. I absolutely loved it! I’m already looking forward to my next stay, where I hope to experience the jacuzzi room.
Översätt
Svar från boendet: Dear May Chiat,Thank you so much for taking the time to share your wonderful experience at The Silveri hong Kong-MGallery! We are thrilled to hear that you enjoyed our stunning sea views, beautifully designed rooms, and the serene atmosphere we strive to create for our guests. It's fantastic to know that our front desk staff and housekeepers made you feel so welcomed and at home; we will certainly pass along your kind words to our team. We’re also delighted that you loved our buffet breakfast.We can’t wait to welcome you back for your next stay! Warm regards,KatherineGuest Experience Manager