Thompson Houston, Part of Hyatt

Great Service, Lovely Breakfast — but Room Noise and In-Room Dining Could Improve I recently stayed at the Thompson Houston and overall had a great experience, especially thanks to the excellent service. Every staff member I interacted with was friendly, helpful, and professional. Their attention to detail really made me feel welcomed, and I was touched when they surprised me with a graduation cake — a thoughtful gesture I truly appreciated. The hotel breakfast was a highlight. The food was fresh and well-prepared, and once again, the service stood out. Dining in the morning felt like a treat thanks to the welcoming atmosphere. That said, there were a few downsides that affected my stay. The room was quite noisy, even late into the night. It was hard to relax or fall asleep with the amount of outside noise coming through. Also, I ordered in-room dining on two occasions. On the first day, everything was great. However, the next day the fries were noticeably soggier, the salad was just a bowl of greens with six tiny avocado cubes, and — most concerning — the aioli on the side looked like it had already been used. Overall, Thompson Houston left a positive impression on me, mostly due to its exceptional staff and quality breakfast. I hope they can improve the soundproofing and ensure consistency in their in-room dining service.

A perfect stay from start to finish From beginning to end, our stay was nothing short of amazing. The hotel had everything we needed—and even things we didn’t realize we’d want. Every corner of the property delivered top-notch service, and the staff went above and beyond to make our stay perfect. Room service was quick, friendly, and the food was delicious. The rooftop pool? Hands down the best one we’ve seen out of all the Thompson hotels. It was the perfect spot to relax, take in the views, and feel like we were truly on vacation. We also dined at Sol 7, the hotel’s restaurant, and it was just as impressive. Eating poolside on the 7th floor somehow felt breezy and comfortable, even in the humidity. This place has officially become our go-to hotel—already looking forward to our next trip back!

Friendly staff, love being across the street from the park. Very nice. Rooms are beautiful.