32, Jalan Yap Kwan Seng, Kampung Baru, 50450 Kuala Lumpur, Wilayah Persekutuan, Kuala Lumpur, 50450, MalaysiaVisa hotellinformation
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4.4/5
Mycket bra
2890 recension
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Verifierade recensioner
Läge och interiör4.5
Bekvämligheter4.3
Service4.3
Renlighet4.4
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Anonym användare
Standardrum i queensize
Bodde på أكتوبر 2023
Affärsresenärer
9 recension
1.7/5
Publicerades 18 أكتوبر 2023
Jag var såklart missnöjd.När jag kom dit fick jag höra att jag inte kunde checka in förrän klockan 3. Efter att jag checkat in luktade rummet konstigt När jag kollade sängen på natten hittade jag blod på sängen. Sättet att lösa problemet var att låta mig vänta i 20 minuter och sedan hitta en kille. Byt bara lakan och det är det, det är fantastiskt👍
KälltextÖversatt av Google
Svar från boendet: Först och främst, tack för din recension. Vi uppskattar mycket den tid du har tagit för att ge oss denna värdefulla feedback. Vi är mycket ledsna att höra att du inte hade en bra upplevelse på vårt hotell – vårt uppdrag är att ge utmärkta gästupplevelser, så vi är ledsna att ha svikit dig. Vi kommer att undersöka denna fråga i enlighet med detta. Tack än en gång för att du delar med dig av dina bekymmer och även om du fick ett mindre än tillfredsställande slut på detta besök är det vår förhoppning att du kommer att ge oss möjligheten att bättre betjäna dig inom en snar framtid. Ändå ser vi fram emot att välkomna dig tillbaka igen. Tack, Ms Vivian Chu Hotel ManagerAsideSir/Madam, vänligen kontakta för ytterligare förtydligande för hotellreferens. Tack.
Svar från boendet: Tack för att du tog dig tid att recensera din vistelse hos oss. Jag är mycket glad att höra att vår personal gjorde din vistelse trevlig. Ser fram emot att se dig snart igen. Tack, fru Vivian ChuHotel Manager
ACUNNYA
Standardrum i queensize
Bodde på نوفمبر 2024
Affärsresenärer
2 recension
4.5/5
Utmärkt
Publicerades 20 نوفمبر 2024
Easy access area. Easy to get grab. Nearby KLCC can walk to KLCC for around 10 minutes. Friendly staff and very helpful. The room was nice and spacious. The view was great.
Översätt
Svar från boendet: Mr Acunnya,Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager
Gästanvändare
Standardrum med 3 enkelsängar utan fönster
Bodde på ديسمبر 2024
Par
2 recension
4.0/5
Mycket bra
Publicerades 15 ديسمبر 2024
Room rates was affordable too. The rooftop bar at night was good with the night view.
Översätt
Aisya Razak
Standardrum i queensize
Bodde på نوفمبر 2024
Res med vänner
9 recension
5.0/5
Enastående
Publicerades 21 نوفمبر 2024
The hotel is located in a prome spot, making it convenient for exploring the area. From the moment i arrived, the staff were incredibly welcoming,professional, and attentive to my needs.
The rooms were spotless,spacious and equipped with all the modern amenities i coula ask for. The ber was especially comfortable, ensurinv a great night sleep after a long day.
Overall exceeded my expectations in every way. I’d highly recommended it to anyone looking a perfect blend of comfort, service and convenience.
Översätt
Svar från boendet: Ms Aisya Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager
Farhana Fadzil
Standardtvåbäddsrum
Bodde på نوفمبر 2024
Ensamresenärer
1 recension
4.0/5
Mycket bra
Publicerades 11 نوفمبر 2024
I recently stayed here for 4 nights as a first-time solo female traveler and had an overall positive experience. My room was very clean and spacious for one person, with a great view and a comfortable bed that made it easy to relax. The air conditioning was strong and kept the room at a perfect temperature, while the hot water and water pressure in the shower were consistently good. The staff were friendly and polite, always ready to help with any questions.
A few minor issues came up during my stay: the TV channels had a tendency to glitch, and I had to call a technician multiple times, especially after turning the TV off. If you're using Grab, be prepared for some delays as the road in front of the hotel is usually busy. The location is a bit of a walk (12-14 minutes) from the nearest LRT station, so if you enjoy walking like I do, it's not a big deal; otherwise, it might feel a bit far. The lobby can feel crowded since it’s on the smaller side, and while the breakfast is decent, I’d love to see a bit more variety, and quicker replenishing of items would be nice too.
Overall, a good choice if you’re looking for a comfortable, clean room with friendly service!
Översätt
Svar från boendet: Mr Farhana First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future.Nevertheless, we look forward to welcoming you back again.Thank you,Ms Vivian ChuHotel Manager
Farhana Faizu
Standardrum med 3 enkelsängar utan fönster
Bodde på نوفمبر 2024
Res med vänner
6 recension
4.2/5
Mycket bra
Publicerades 6 نوفمبر 2024
Given its city-center location, it is understandably crowded with many foreigners. There is no valet service, but I absolutely loved the room, and all of my friends approved of it as well. However, I was expecting a mix of Malay and Chinese cuisine for breakfast, but the offerings were mainly pau. Perhaps because it was the eve of Deepavali, we had tosai for breakfast. Will I stay here again? Yes, but I might opt for a queen bed next time.
Please note that a RM100 cash deposit is required, and ensure that the cleanliness of the room is well-maintained to avoid a fine of MYR500.
Översätt
Svar från boendet: Ms Farhana,First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager
СусловаЕкатерина
Standard Queen Size-sängrum hög våning
Bodde på أكتوبر 2024
Familj
1 recension
3.0/5
Publicerades 5 نوفمبر 2024
15 mins footwalk from Pertonas Twin Towers and Suria Shopping Mall. Poor breakfast. High floor view, but there are a lot of constructing skyscrapers around.
Översätt
Svar från boendet: Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager
Gästanvändare
Standardtvåbäddsrum
Bodde på نوفمبر 2024
Res med vänner
2 recension
5.0/5
Enastående
Publicerades 29 نوفمبر 2024
Comfortable room. The Kamoung kitchen breakfast and lunch buffet was awesome.
Översätt
Svar från boendet: Sir/MdmThanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager
Michael Darren
Standardrum i queensize
Bodde på أكتوبر 2024
Affärsresenärer
88 recension
3.7/5
Publicerades 13 أكتوبر 2024
A nice hotel. Better than many other Ibis is other countries.
Room was quite decent especially since there’s an iron and ironing board inside the room which is much more helpful than having to leave my room and go to a dedicated room to iron my clothes. Room is decent size too, not too small like other Ibis hotels.
Breakfast variety was not too bad and quite tasty. Only thing required is the replenishment of food which needs to be better.
Hotel has a decent swimming pool and gym which are not big but functional.
This is quite a good Ibis hotel considering the room size, breakfast and the overall facilities.
Yes, the staff are nice. Maybe if they learn to interact with the guests a bit more, this Ibis hotel will become a fantastic hotel.
Översätt
Svar från boendet: Mr MichaelThank you for taking the time to review your stay with us. I am very pleased to hear that our team member made your stay pleasant. Looking forward to seeing you again soon.Thank you,Ms Vivian ChuHotel Manager
นารารา
Standardrum i queensize
Bodde på أكتوبر 2024
Par
21 recension
5.0/5
Enastående
Publicerades 26 أكتوبر 2024
We have been here for second time. Good location. Near twins tower and pavilion shopping mall.
Översätt
Svar från boendet: Thank you for taking the time to review your stay with us. I am very pleased to hear that our team member made your stay pleasant. Looking forward to seeing you again soon.Thank you,Ms Vivian ChuHotel Manager
Nihalv
Standardtvåbäddsrum
Bodde på أكتوبر 2024
Familj
1 recension
3.7/5
Publicerades 10 أكتوبر 2024
Near to twin tower just 7min walk, Good choice of breakfast,Easy checkin and checkout process however make sure if you have already paid the tourism tax otherwise they will charge you while checkin. Rooms are not spacious recommendable for couples ,solo and business travellers for family try to opt for bigger rooms
Översätt
Svar från boendet: Mr Nihalv,Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager
Gästanvändare
Standardrum i queensize
Bodde på أكتوبر 2024
Par
28 recension
4.2/5
Mycket bra
Publicerades 10 أكتوبر 2024
Reception staff were all very helpful and the hotel breakfast had an abundance of options, both local and more western. The swimming pool was lovely, however, the construction of a new building has blocked off the view of the Petronas Towers so unfortunately, they’re no longer visible. The Petronas Towers are just a 10 minute walk from the hotel though if you are visiting them.
Översätt
Svar från boendet: Sir/MdmThanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager
Desmond6636
Standardrum i queensize
Bodde på سبتمبر 2024
Familj
5 recension
4.5/5
Utmärkt
Publicerades 1 أكتوبر 2024
The hotel provides great services, but the breakfast could be improved a bit compared to other hotels in the Kuala Lumpur.
Overall, I would give it a 9/10.
Översätt
Svar från boendet: Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager
hani asyira
Standardtvåbäddsrum
Bodde på نوفمبر 2024
Res med vänner
1 recension
4.5/5
Utmärkt
Publicerades 13 نوفمبر 2024
Good location. Nice breakfast. Nice amenities. Fast service ane easy
Översätt
Svar från boendet: Ms HaniThanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager