Wellington Hotel by Blue Orchid

Near Buckingham Palace and Westminster abbey

They checked us in then didn’t have a room for my daughter and I. After waiting an hour we were given a room with a window next to the kitchen exhaust because they could not find our information. The room had an awaful food smell that I was hoping would get removed by the air vents but the ac didn’t work and opening the window only made the smell worse. Night 2 and 3 they ended up moving us to another property that was in construction that was less stars but the room smelled better. The hotel did there best to get us into a decent room but Trip.com refused to help in the matter. Trip.com refuses to adjust the pricing for the room I stayed in and will not make any adjustments or compensation. My total for the 3 nights in the room I requested was $667 the total for the rooms I actually stay in was $250. I should have been refunded for my overpayment however Trip.com says they cannot protect their customers. This was hopefully a rare case but beware of using a third party site to book any room. I know this hotel would have helped me right away if I would have booked directly through them.

All in all a nice hotel reasonably priced for the location. Staff were very friendly and efficient and the room was comfortable. Bathroom a little dated and unfortunately my room was next to a generator outside which had an annoying but not awful hum throughout the night. I was upgraded to a larger room so didn’t think I could really complain. Overall happy to recommend

Overall, this hotel is a good choice if you're looking for a comfortable stay in London city.

nice hotel

小院不大卻有情調，房間乾淨明亮，樓下常常路過跑步和遛狗的人，打開窗户就是沙沙的樹葉的聲音，睡覺很安靜，沒有任何雜亂。西敏寺、白金漢宮就在附近，散步就到了。服務生温和而能及時滿足各種需求。 網上選酒店選了幾天，看評價越來越沒底，價格和位置優先考慮的情況下，最害怕兩個，一個是沒窗户、一個是半地下室，在這個酒店完全沒遇到。另外，Wellington 和Rochester 其實是一個酒店的兩個部分。 最後，攜程管家服務沒想到很有用，幫忙聯繫酒店，做各類溝通。國內已經半夜三更，人工客服仍及時給回覆和聯繫，相比國外的住宿預訂網站，真是覺得還是中國人的網站服務更好，靠譜！