Ascott-boenden i Manila

Absolutely a great staying with a very reasonable price. The room is spacious and new, the staff was friendly. We arrived at almost 3am and the door man was so kind and welcomed us, he always helped us with the door and elevator and everything we needed. The location is good, easy to order food deliveries, a few kilometres to the ancient area. Overall I would highly recommend it.

For a 5 star hotel, the service is very annoying. They would call me randomly to ask for feedback a few hours after I checked in. They would knock on my door early in the morning while I'm still sleeping to do a ”room check”... On the day of my check out, I had a knock on the door a bit past 9am, I ignored it as I was still in bed but they kept ringing the bell. I finally got up and the lady asked ”is there anything I can help with?”. Yes leave me alone. I went back to bed to rest and then got a phone call soon after as a reminder that check out is at 12pm. It's not even 10am yet and your staff already interrupted my sleep twice. Trying to get the room clean involves multiple phone calls. Once I left it to see how long it would take but at 6pm, I had to call since they never came during the day. Another time they cleaned, the cleaners said they ran out of towels so there would be someone who would deliver soon. I forgot about it until we went to have a shower and then it took almost an hour for the towels to arrive so we had to wait to use the bathroom as they took away the dirty towels so we didn't have anything to dry ourselves. Don't order room service. The food is very bad. I actually gagged on a drink they prepared. The TV is very old, they are still using cable technology. WiFi is patchy. Trying to get up and down the lift is a nightmare if you come at the wrong time as the line gets backed up all the way out into the street. My girlfriend was stopped by over eager security staff when she was trying to leave to buy some snacks as the room service meals were so bad even tho she had a room key and they would not let her up to the lobby on the 6th floor without me. Instead, I had to go down and pick her up from the ground floor where she was sitting in the corner like she was in trouble.

Stayed here again for the second time. Two bed room was so spacious and my dog has a great time too. Wished they had pet beds but provided complimentary dog food. Overall great experience and service.

Great experience during our wedding anniversary celebration with 2 of our kids. The hotel is very clean, very organised and well-furnished. The room is big and has washing-drying machine and induction cooker. Suitable for short and long stay duration. Conveniently located near parks, malls, movie houses and restaurants. The staffs are very friendly and accommodating. The breakfast buffet has great choices and the restaurant staffs entertained us so well and they gifted us with cake for our anniversary.

Overall, I had a wonderful stay and truly enjoyed the accommodation itself. The atmosphere was lovely and the staff were great. I wanted to offer some constructive feedback on one area that could be improved: the food. While tasty, the variety of choices was quite limited. More significantly, the portion sizes were noticeably small. It reached a point where I, and I noticed other guests too, felt we had to be considerate and take less, just to ensure there was enough for everyone to get a bite. That's a feeling one hopes not to have while on vacation. My simple recommendation would be to provide more reasonable portions. I believe this small change would make a world of difference and go a long way in making your guests feel truly welcome and well-cared for. Thank you for listening.