The Luxury Collection Hotel Manhattan Midtown

noisy, most staff members are rude including Nikki at front desk. no one helped with luggages upon arrival and front desk didn't care. toilet is not always clean sometimes no towels. used bedsheets were left on top of our suitcase. if you want to ring for service, usually no one answers until you try for the 3rd time. concierge staff made comments on me in front of me thinking I didn't understand English (because we wanted to change room due to noise next door. we could not sleep for 3 nights out of 9 nights. one night, my whole family including my 13 years old daughter was forced to hear the word "fxxx" 100 times u til 2am. partying next door. we were not offered to change room until i asked. they didnt seem to care). there were quite a few issues and each time it took us a lot of time to repeat the issues to different people in order to get a solution (sometimes there was no solution or we had to wait for a long time). did not feel like the hotel or it's staff (especially those at front desk) knows what hospitality is or do they care? I seldom write reviews. so it was an unpleasant stay.

酒店地點不錯 不過也衹有地段不錯了 房間設施老舊 不過紐約城中酒店幾乎都差不多 但是軟件部分也真的很差強人意 到達後沒有人開門拿行李 進去checkin也沒有任何問候 收按金直接甩pos機到面前 不説金額不説用途 房間內部 使用毛巾的時候發現上面有血漬 打客服完全不接 空調無法制熱 打電話也沒人接聽 最後checkout的時候也不算愉快 就這麼説吧 如果是這樣的預算 千萬不要選擇這家酒店