Checked our bags after the stay.went to retrieve our bags and had to wait 30 minutes while they paged Frank the doorman 4 times. When he finally showed up I realized that prior to him showing up we could see him standing Infront of the hotel doing nothing and talking with pedestrians.He went to get our bags and we heard a large bang. Frank never returned, and when I went to check at the baggage storage location I found my suitcase on the floor. My brand new suitcase is damaged and was treated poorly. Since I did not expect to wait 30 mins, I ordered a shuttle to the airport, which came and left before our bags could be walked 15 feet to us. Shuttle was non-refundable and I was left stranded with no wait to reach my international flight leaving in less than 3 hours. Frank completely ruined our trip for us and when you pay the price they charge, you expect at least some common decency. Elevator also did not work and they did not make this apparent prior to booking.
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