Residence Inn New York Manhattan/Central Park

nice room, plenty of space and very clean. breakfast is remarkable.

The hotel is conveniently located on Broadway. Our rooms got great views. However, the services are very poor and disappointing. We were traveling with family of six to attend a wedding in New York and when we first checked in, the rooms felt dusty and not very clean. The toilet paper on the roll was almost used up and there was no extra toilet paper in the bathroom. We had to contact the front desk three times to finally get it delivered. In one of the rooms, the water boiler was not working and you wonder if staff actually check the room condition before guests come.  There had been another incident that we think could be totally avoided if the hotel pays attention to the condition of the room and convenience for the guest. One of our family members’ cellphone accidentally fell through a gap between bed and wall and it’s unreachable by hand. Eventually we had to ask the front desk for help and the hotel workers had to use special tools to get the phone out and cover the gap. We paid 500 some dollars for the room per night and the hotel does not provide slippers for the guests. Little toiletries like an extra hand soap bar, tiny toothpaste and hand lotion that many other hotels provide are not available in this hotel. For room service, it’s not automatic and you have to inform the front desk each time you want your room cleaned. As for the breakfast choice, it’s just bare minimum.  The general feeling or impression is that the economy is not doing well, the hotel is cutting costs in every possible way, and customers are getting less. Overall the experience was not that good. One should definitely not have high expectations even for the high price you pay.

Good location, very convenient, good breakfast. The gym is good, laundry is easy to use. The staffs are friendly and helpful. Except the bathroom door is broken.

위치/가격/시설 종합했을때 너무좋았어요 3층에 조식당도 너무너무 좋았고요 뉴욕여행에서 제일잘한일이네요 뷰때문에라도 다시올거같아요

처음에 침구가 교체되어있지 않았지만 요청하니 바로 해주셨고, 타임스퀘어뷰 고층을 배정받았는데 너무 좋았어요 매일 타임스퀘어와 뉴욕의 높은 건물을 바라볼 수 있어서 다시 이 방으로 또 방문하고 싶어요

位置優越、早餐好，但估計這間酒店🏨是萬豪裏設施和服務最差的，設施已經很舊了，冰箱不起作用，服務也很差，住了五天，衹有一天來收了一下垃圾。床上用品很糟糕，看着不乾淨，更談不上舒服了。