Yotel New York Times Square

The location is located in a very convinient area. However some of the facility is old and outdated

Location is very nice but the behaviour of staff is not good kind of rude

I regret booking this hotel, i spent New Year there but i regret booking the hotel, the room is small, no toothbrush, no slippers and i woke up to shower around 11 am no hot water, this is surprising in New York City and i spent almost $700 / night, what makes me angry the most was i booked the hotel on Trip.com i paid but when i arrived the ask me about $43 for tax i told them no problem i will pay but they are telling me they don’t collect cash and i don’t have card with me, the security advised me to buy a gift card and pay with which i confirm with them and they told me no problem, i went to CVS pharmacy opposite the hotel and bought a $50 card i came back to pay they told me to wait for and hour before i can use it and they cannot checked me in i was so angry and tired, after an hour i went to them but they told me they cannot use American Express they can only use VISA gift back i have to go and buy another card, so my stay was not good at all have a nice day.

Clients bang room doors when they are going in/out . And that makes me wake up frequently.

Its very commercialized hotel. Though its decent enough its kinda pricy for the size of the room. Still there’s room for improvement.

Check-in on your own using one of the check-in machines when you enter the hotel. 10 mins walk to Port Authority Bus Terminal and 15 mins to Times Square. Cosy and comfortable room, was kept clean by housekeeping daily. Loved the bed as you can adjust it up and down.