Wingate by Wyndham Long Island City

The location is awesome, as Long Island City is just one subway stop away from Manhattan. The neighbourhood itself is interesting, because one can sense the real America just in this one tiny area: jobless African Americans mixed with hard-working Spanish immigrants and invisible middle class professionals hiding in newly constructed office towers and condominiums. The hotel, however, needs better design to make the clients feel more at ease. One example, the breakfast area has no window and looks worse than a struggling diner. Perhaps it’s designed in such a way so that secure middle class and upper middle class folks won’t choose this brand…

I had a very disappointing experience at this hotel. When I checked in at 7pm, I was given a room that was already occupied. The staff's response was indifferent, merely saying, "All the rooms are sold." This is unacceptable and unprofessional, not to mention a serious breach of privacy and security. I hope the management will address this issue appropriately, as I feel a refund is warranted for such a distressing experience.

just ok :)