Doubletree by Hilton New York Times Square West

We had an amazing stay at double tree. Great location!! Rooms are decent size. The staff are very friendly and helpful 🙂

Hotel’s location is great as the subway is around the corner and it’s within walking distance to Times Square

The room was clean and tidy but had no fridge which was incredibly inconvenient. I can’t remember the last hotel I stayed at without one. The lobby was always very busy and the elevators a constant issue. There were long queues for the elevators at all times of day. I had to wait as long as 10 minutes on my floor for an elevator to arrive. Guests were constantly complaining about this and it was probably the worst I’ve ever experienced. The staff were helpful although one of them was being trained and gave me the wrong information but I was apologised to by another staff member so no big deal.

The hotel offer is with the good service, helpful and friendly.

Too crowded. Need wait a long time to get lift. Bad service. They charge for overnight luggage service

Front desk staff are not the friendliest / not sincere. We were scolded for getting the water bottle by one lady eventhough, we are entitled to have 2 bottle per day. Lobby is always packed. Servicea aren't Hilton standard sadly to say.