Embassy Suites by Hilton New York Manhattan Times Square

Had an amazing time exploring the city - the hotel is perfectly located, a short walk from anywhere you’d like to see; Central Park, time square, Rockefeller plaza, Penn Station, all within 10-20 minutes. The concierge desk was very helpful, and despite it being thanksgiving, the ladies working were engaging and considerate - all too happy to give me and my husband excellent recommendations for what to do on our one night stopover. It was a shame then, to arrive at our room and spot a few hairs on an uncleaned bathroom and shower floor, with what looked like a bit of rolling tobacco in the toilet. If we’re paying for the Hilton, even if it is a business hotel, we’re expecting the bathroom to be clean, especially as it takes up half the room. We paid extra for the view and it didn’t disappoint. A shame that we had to miss breakfast - served from 7am, we had to leave for our flight so I can’t really comment on that. All in all a great experience. My husband mentioned the lack of cleanliness and the desk did give us a small reimbursement- basically just waived the “city charge” of around $30. Would definitely go back, there’s a breakfast that needs to be sampled.

1. The lift is horrible, was more than 10min wait at around 10am breakfast rush hour. I had to get down half an hour earlier to avoid that rush hour when I was leaving on the last day. 2. The air conditioning is very very noisy. Room facilities are very old. 3. The complimentary happy hour drink is very hard to get, there is always a long queue. 4. Breakfast is always crowded and not very good quality.

I booked super king room, but they gave ne super tiny room, they said there is no more room, but I booked 3 days ago, should leave the room for me? Service so so and dirty! The room is so tight! The lobby is so tight and dirty! The service is really bad!!!

Very good location, walkable distance to Times Square, Macy's and metro station.

非常糟糕的體驗，Check in的時候説沒有收到攜程的錢，讓我在前台等了一個小時，後面又付了一次才給辦理入住，然後給了一個裡面有客户的房間，尷尬，又下樓給前台溝通換房間，一開始還質疑我們是不是走錯房間，直到此房間的客人也下樓前台才承認錯誤，最後Check out的時候説還要再付一次錢，經過一番交涉，説不需要了，還把第二次的房款退給我們了，整個過程又是半個多小時，太心累了，幸虧攜程客服一直協助溝通，要不然真得很氣人😡

地點不錯，環境乾淨，但第一天飯店櫃檯有點欺騙方式說入住需要額外收取每天30元美金的飲料零食費(可以折抵飲料零食），結帳時發現只要有拿才扣款，事後發現並不需要拿那些飲料零食，也被額外收取約 8000元台幣的飲料零食費用。那些零食飲料若是在超市買不需要這麼多錢。服務真的有點糟！！！！