Hotel Indigo NYC Downtown - Wall Street

On our second night the water stopped working all through the morning. I was quickly dismissed when I headed to the reception to query it and was abruptly told “it’s getting fixed”. Once it was “fixed” it was running dirty water and filled our toilet and shower water with brown cloudy water. Extremely disappointing as otherwise it was a good hotel and was excited to give a glowing review.

Avoid this place unless you dress cool and act cool. The front desk ladies are honestly in need of training. We paid to stay there, not the other way. They don’t give a dime about you. Perhaps hospitality sector in North America is in a bubble by itself. They operate in a silo. There is no warmth. They don’t offer to help even when you check-in. It is self-service. DIY. Even at this location/price point. Every person/guest is a transaction, exactly what Wall Street (its location) is all about. On checkout, they didn’t even inform me about the extra charges, until I asked for my deposit back. Probably my worst IHG hotel stay. Good luck to those staying there. The ladies at the front desk should be working in a non-human facing role. The cleaners making up the room should be credited for the clean and tidy rooms. There are many copies of WSJ to read to keep up with financial markets. Don’t make the same mistake as us. Tell them you’re cool and that you’re worth a million bucks. And maybe you get treated better. 😉

Location: The location is excellent — right in the heart of the Financial District. Super convenient if you're looking to explore lower Manhattan or have business nearby. Facilities: Facilities are quite basic. Don’t expect much beyond the essentials — the room only came with shower gel and shampoo. No frills, no extras. Service: Service leaves much to be desired. On two occasions, my room wasn’t made until around 6pm — despite me being out from 8am. It was frustrating to come back after a full day and have to wait in the lobby while housekeeping did their rounds. There’s definitely room for improvement when it comes to consistency and timing in room servicing. Front Desk: Hit or miss. Service ranged from great to below average depending on who was working. The standout was the gentleman who checked us in during the night — polite, efficient, and welcoming. Others... not quite the same experience. Overall: Great location, but very limited amenities and inconsistent service. Would only recommend if you're prioritizing location over comfort and service.

it was nice but the shampoo conditioner and soap in the shower were all empty when i got there and had to ask for more . The shower leaked unfortunately. But The service was nice . Everyone was nice . it’s definitely a hotel catered to Men ‘m. I say that because The lighting if horrible in the whole room . no good lighting to get ready for women to do their makeup. Rven the large windows had tent so that was hard . nice hotel but i won’t stay again.

The hotel was quite new but location a bit far from subway

so good so good so good so good so good so good so good so good so good