Hôtel Regina Opéra Grands Boulevards recensioner

Having traveled extensively through out the world.This Hotel Regina Opera was by far my worst experience. The images of this hotel have been greatly altered on the website. I recently booked and stayed at this hotel, it is NOT a 4 star hotel not only is the hotel outdated, dirty, and in need of repair so is the furniture. There were no robes or towels in our room when we check in. We had to go to the front desk and make a request for towels and robes.There is only 1 elevator and the perimeter of the elevator on each floor is dirty and dingy. If the staff was suing the elevator you had to just wait. The rooms are extra small, the bed frame was dusty and the carpet was not clean. The hotel lobby is cluttered with dusty over used furnishings, the house keeping staff is rude, disrespectful insensitive - one staff banged the linen closet door during quiet hours. The linen closet on the 3rd floor was unlocked and opened with linen sprawling on the floor. This hotel was a huge disappointment for my Mothers birthday gift. The staff is not well trained they have inconsistent conversations with customers regarding hotel policy and amenities. The bottles of water are free but limited to 1 per room, why? Its recycled water that they fill up. One staff says take the other says no. We booked from July 25th to August 1,2024. We left our luggage in the room and flew to Milan, Italy for 3 days to make up for such a poor experience. Never ever would I stay here nor will I recommend this hotel to anyone. I am still waiting for the $50 deposit.