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Verifierade recensioner
Läge och interiör9.9
Bekvämligheter9.5
Service9.8
Renlighet9.7
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Pusca Liviu
Guestroom (Ondol)
Bodde på aug. 2025
Par
4 recension
5.5/10
Publicerades 21 sep. 2025
The exterior of the hotel was amazing, but on the inside, there would some things that could be improved, for ex: actual shower towels, not disposable ones, the mattress could be thicker, etc.
Översätt
Svar från boendet: Hello, I have carefully read your review. First, regarding the disposable towel issue you mentioned, our towels are indeed disposable, and I have also provided photos to the official platform. Second, about the mattress, it is of medium firmness. Third, I don't think you intentionally left a negative review. It might be because you didn't check out, which led to this review. However, we did accept your request to check out, but you never applied. I tried calling you but couldn't reach you. Since you are a Romanian guest, there were indeed some communication difficulties due to language barriers. Additionally, you left the key directly after the check-out time of 16:00 p.m. I hope you can apply for check-out when you see this.
Gästanvändare
Guestroom (Ondol)
Bodde på juli 2025
Par
16 recension
9.0/10
Utmärkt
Publicerades 27 aug. 2025
This inn is really a dream: it is in a historical building and everything is really traditional.
Staff is really kind and helpful, the only flaw is that it is really difficult to contact them in advance. I would have preferred some exchange via trip.com messages or wechat, but I did not receive any answer. Of course there is a phone number, but if you don't speak Chinese it is quite useless. :)
Anyway, service when we were on the spot was perfect. We received lots of information about the visit of Pingyao, discounts for massages and restaurants, and they also provided a transfer to the taxi area on our last morning.
So overall my review is positive. I really recommend this place!
Översätt
Svar från boendet: Dear Guest,Thank you so much for taking the time to share such a detailed and warm review—it means the world to us to know you felt this inn was a "dream" and loved its historical charm and traditional vibe!We’re truly thrilled that our on-site team could make your stay special by sharing Pingyao travel tips, helping with massage and restaurant discounts, and arranging the transfer for your departure. Their goal is to make every guest feel welcome, so hearing this feedback makes us incredibly proud.We also want to sincerely apologize for the pre-arrival communication hiccup—this is absolutely something we need to improve on. We’re already looking into optimizing our response system for trip.com messages and WeChat to ensure guests like you, who may not speak Chinese, can connect with us smoothly before arrival. Your feedback here is so valuable in helping us get better.It brings us great joy to know your overall experience was positive, and we’d be over the moon to welcome you back to our little historical inn in Pingyao someday. Thank you again for your recommendation—we can’t wait to share more wonderful moments with you!
Anonym användare
Chun Nuan Hua Kai Kang Bed Room
Bodde på juli 2025
Ensamresenär
9 recension
10/10
Enastående
Publicerades 17 aug. 2025
Extremely nice and helpful staff, wonderful traditional experience. Beautiful hotel. Good, traditional Chinese breakfast.
Översätt
Svar från boendet: Thank you for your five-star review! Your satisfaction is our greatest motivation. Tianxinyuan Inn will continue to serve you with care, so that every guest staying with us can feel the warmth of home. We look forward to meeting you again, and you are welcome to come back often!
Luciano Vistos
Guestroom (Ondol)
Bodde på juli 2025
Familj
3 recension
9.0/10
Utmärkt
Publicerades 8 aug. 2025
Great environment
Översätt
Svar från boendet: 感謝親的五星好評!您的滿意是我們最大的動力~我們田馨苑客棧會繼續用心服務,讓每一位入住咱們家的客人都能感受到家的温暖,期待與您再次相遇呀,也歡迎您常回家看看。
invité français
Chun Nuan Hua Kai Kang Bed Room
Bodde på aug. 2025
Par
4 recension
9.0/10
Utmärkt
Publicerades 23 sep. 2025
Lit à tradition locale dur .
Surface de chambre petite.
Chambre silencieuse.
Pas de pare douche avec cuvette w.c dans la salle de bain.
Personnel avenant.
Översätt
Svar från boendet: Thank you for your five-star review! Your satisfaction is our greatest motivation~ Tianxinyuan Inn will continue to provide attentive service, ensuring that every guest staying with us can feel the warmth of home. We look forward to meeting you again, and you are also welcome to