Gioia Guest House

Do NOT stay Gioia B and B!. We booked through ***********. We reserved 5 nights, but checked out early the next morning. I called and texted manager with no reply. No one on site except young lady serving breakfast. A/C dripped on our bed all night. A/C never got cool during afternoon. Elevator was not accessible, and we were told it did NOT work＞. However, we saw guest using elevator. We are in our 70’s. I have bone on bone in hip joint and joint replacement schedule. Management tested later saying they were not going to refund any portion of our already fully paid amount. I contacted ***********. When management confirmed they were not going todo anything. I was refused any of the requested 523.00 EUR refund. This represented the 4 nights not used. We were charged 654.50 EUR. ($705.00 US) I contacted my credit card company and they also refused with only the word of hotel management that our claims were not valid!!! This was a trip of lifetime. We had saved for over a decade. This amount of money represents a percentage of our money SS check. We had to find another location and pay for these unused rooms and the rooms we booked. I spent many nights every year in work related travel. This is the worst experience I have ever encountered. Management was very direct and matter of fact! If I didnot like it, I could check out and no money nor concessions of any kind would be arranged! If I could give something less than a one star I would certainly do so. Do NOT stay at this location.