UNA HOTELS Hotel Empire Roma

The worst hotel I have lived in.  The facilities of the rooms in this hotel is very old and small! Additionaly, the sink drain was broken, making it difficult to use the basin properly.   For a four-star hotel charging over two hundred euros per night, I never imagined I would experience such unacceptable conditions and poor service. Most shockingly, I found bugs in the bed.  As a result, I found red rashes and intense itching on my back in the morning — a condition I had never suffered before this stay. This represents a severe failure in hygiene. Besides the bug problem, when we checked in, the front desk staff was very rude and unprofessional.  Her behavior was both disrespectful and lacking in basic professionalism. She told us the hotel was full with a very arrogant attitude, and she said she would  give us a quiet room — however, that did not happen. At around 5 a.m., there was extremely loud noise from garbage collection and other activities just outside our window. This loud garbage collection noise lasted for about half an hour, making it impossible for us to fall back asleep and ruining our rest. In the morning, I reported these issues with evidences to the front desk. However, we were told that the manager was not available and she would let the manager know these issues, and we were advised to submit a formal complaint via email. Finally, we have to send an email to the given address but we haven't received any response!  Please don’t book a room at this hotel — everything I’ve said is true!

Excellent location , staff and hotel Breakfast was great. Front seat staff was amazing. Thank you .

The hotel was great all