Doria Palace Boutique Hotel

Rooms are clean, staff are friendly and helpful.  Breakfast is value for money.

這家酒店是我這次行程中踩最大的雷的酒店 ！我不知道他所謂的四星級是哪裡評出來的！極度不推薦這家“偽四星”酒店！ 我在羅馬的第一站選擇了一家自稱四星級的酒店，位於市中心。然而，入住後的體驗讓我感到非常失望，甚至可以説是一次踩坑的經歷。這家酒店實際上更像是一個低端民宿，完全不符合四星級的標準。 首先，房間非常小，且極度不衞生。不僅空間狹窄，清潔度也無法令人接受。入住後，我立即要求退房並退還一個晚上的房費，因為我決定換到其他酒店。然而，前台的服務態度讓人無語。接待我的是一位黑人小哥，雖然他通過翻譯機努力和我溝通，但最終酒店還是拒絕退還房費，哪怕我通過攜程後台申請也沒有任何進展。 最後，酒店表示可以免費為我升級房間。然而，這個所謂的“升級”幾乎是名不副實——房間衹是比之前的稍微大了六分之一，光線也稍好一點點，但根本無法彌補其他問題。總體而言，這家酒店遠遠不值它的價格：兩晚居然要超過5000元人民幣，且不含早餐。以這樣的硬件設施和服務水平，它根本配不上四星的評級。 至於酒店宣傳的“屋頂早餐”，同樣充滿了欺騙性。所謂的“屋頂”，不過是樓上的一個小陽台，景觀極為有限。而且早餐質量低下，儘管價格不高，僅10歐元，但遠不如酒店對面那幾家餐廳的食物新鮮。對面的餐廳麪包和茶點都更具性價比，一杯茶和兩個麪包也不過5歐元左右。 最讓我氣憤的是，這家酒店的宣傳照片完全與現實不符，簡直就是“照騙”。這次住宿讓我對這家酒店的評價徹底崩塌，絕對不推薦任何人選擇這裏。我真的不明白它是如何得到“四星級”這個評級的，極度差勁的體驗！

Do not stay here. Arrived and told there was NO ROOM due to an electrical fault in 6 of their rooms they couldn’t fix. Shoved in an awful cheap loud hotel over the road instead, like faulty towers! A complete joke. Awful treatment of guests. Staff and management purposely LIED and palmed me off . I had complained multiple times and was eventually told they WOULD provide me a refund (rightly so), for them to go back on their word and then say they had changed their mind and no refund (2 weeks later)! Arrived at the hotel to be told there was a fault and 6 rooms were not available, taken to a hotel opposite and told they’d booked us there instead! AWFUL hotel, no sleep, no water pressure, looked like a 2 star, room right above a busy/loud/late restaurant. Got no sleep, so pretty much ruined my day in Rome through exhaustion. I paid to stay at Doria Palace not same horrendous hotel over the road! Explained my upset etc and requested a refund for the first night, spoke to the manager, chased every day for them to eventually agree to refund me. Which they confirmed they would do. Got home and chased multiple times via email and was told again via email I would receive my refund. I then asked WHEN I would get my refund and they replied saying they had changed their mind and I would not get a refund now. As they had given us a free breakfast (which was a free croissant)! We got moved back to the Doria Palace hotel for the remaining nights, and that hotel room itself was quite nice. But everything was tainted by their attitude and total disregard. The manager were so rude, disinterested and lied! Could have been a simple fix tbh! Save yourself the stress and don’t even risk staying here!!