Hotel Abitart

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Eccellente

Disappointing service from a disappointing hotel. We needed a place to stay the night before we flew out of Rome and booked what seemed like a funky hotel with interesting decor. Post-booking the hotel sent my partner an email requesting to verify credit card information. My partner in turn in the same day responded requesting a secure portal - who would email credit card information via email? Bad idea! No response from the hotel itself, however the following day an automated email came through reminding us of the reservation. It seemed like the issue just went away as soon as it arose. We did not follow up with the hotel as it seemed clear that it worked out. This was not the case - we arrived only to have the front desk clerk inform us with a smirk that the reservation was canceled as they had not heard back from us regarding credit card information. Not sure how this was possible, see screenshots for email verification proof that we responded almost immediately. He meekly offered to find us different lodging as they were full for the night. We found an alternate faster than him - no blame to him as "abitart" wasn't getting our money that night as it is. Very frustrating and easily avoidable experience. Email management and credit card verification seems to be an issue for them. In addition, Via Pellegrino Matteucci seemed overrun with not only graffiti but also litter strewn about the streets and sidewalks, including in front of 'abitart'. This carried onto Via Ostiense and the entire walk to the Ostiense train station - a sad welcome to a clearly lesser part of the Roman experience. I typically do not write google reviews (seriously!) but this one seemed too frustrating not to write. Good luck to those who do end up staying at 'abitart'! I won't lose sleep over them again.

Funky hotel with a lot of character. Nice big room with a really comfortable bed. It was hard to tell exactly what we were getting from the website and the room did look significantly different to what we were expecting but it was still great. Staff were super friendly and the staff working at the service desk were super helpful with any questions we had about our stay or Rome in general!

This hotel is really top! Location is close to everything, train/metro, shops, bars, restaurants. Super location! The hotel itself is extremely neat and clean. The staff are wonderful and helpful (especially, Silvia from the dining area!) Everything you need in one stay, surrounded by a super friendly staff. I truly have zero complaints. I highly recommend and will come again!!! Thank you Abitart & Silvia!

The Hotel is centrally located and is quite famous, but it is not upto the mark. Receptionist and staff were polite. All rooms are carpeted which smell sometimes, carpets should be there only when well maintained. Shape of rooms is awkward. Morning complimentary breakfast was way below the mark. Only bread and cakes were available mainly. No vegetarian option was available. After many requests to make available something vegetarian, it was not done, rather one one morning they provided us simply boiled and peeled potatoes. Restaurant was very small though it was open and so felt better. The rotating main door to lobby is dangerous. If you are not careful, it may push you violently, since it has 4 panes so very less space to stand in it. Overall, it was not worth the money