Gästanvändare
14 juni 2023
!!!DO NOT STAY HERE!!! If you are looking for a stress free stay, do NOT stay at this hotel. I have never left a bad review in my life, but there is no way I could let the events of our stay occur, without warning people. I wish I had read other reviews before my stay, as many people have had the same issue with this staff member, who has worked here for 2 years, done the things she has done, and remains employed. On day one and Day 2: breakfast at 10 no issues. Day 3: breakfast at 8, no issues. Day 4: breakfast at 8:15, shouted at immediately that breakfast starts at 8:30 and we cannot eat now. (We had a tour to get to so had to leave by 8:30). We were shocked and went back to our room to get ready and go, and pay for a breakfast elsewhere. Then we decided this was ridiculous as she was immediately aggressive AND she let us eat breakfast at 08:00 the day before. At 8:20, we come out of our room and serve ourselves to the buffet regardless of her screaming about not being allowed to eat until 8:30. We sit down to eat and the screaming and aggression continues, yelling about the rules, about us not speaking italian when we are clearly english tourists, and banging on the table, throwing her pen and phone on the table and behaving like a toddler having a tantrum. In absolute shock we go to our tour, and come back to speak to management. Manager said "she did the wrong thing, but i understand because you were so rude to eat breakfast despite the rules". I admittedly got very heated because i had never been exposed to such aggression, especially over a 10 minute early breakfast when we were "allowed" it at 8am the day before. The manager was in defence of this woman and did not care at all about bad reviews I had mentioned from other people. He said the reason for the breakfast "rule" was to not disturb other customers. I assume eating a croissaint is less disruptive than the absolute abuse thrown our way by his employee. Other customers came out of their rooms when hearing the yelling from the employee and told us they had similar issues with her. Management does not care. I urge all people who have had a similar experience to contact iRooms franchise and share your situation
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