The Haven Hotel

Basic hotel in a good location. Staff are friendly and helpful. The rooms themselves need to be maintained to a higher standard.

First time here, me and wife stayed for 4 nights, mid May17, booked through the hotel directly and made sure it's the suite with balcony, cause there's only one room 207. We thoroughly enjoyed our stay, i gave it 4* for a reason, and to be fair will mention the good and the not, here we go Good: very nice helpful staff, walking distance from major attractions and shopping and major brands. designer boutique layout spacious room and bathroom 4 course breakfast, served up to table, including a la carte any style eggs. affordable when compared to other 5star hotels nice bathrobes and good range of toiletries fruit basket each day Gift at checkout oversized bathtub but can be dangerous for elderly people. The Not: no tea / coffee making facilities no weight scale in the whole hotel specific room 207 (suite with terrace), balcony useless to stay in due to the "hoover" noise/smell coming from the kitchen exhaust fans one the side of the building. hard as rock sofa one tiny garbage bin for the whole room &bathroom. useless and obstructive "art"child car behind the tv stand fridge placed in the wardrobe uncomfortable balcony chairs, no back support. What made me give 4 stars; is waking up early everyday due to crackling noises coming from the closet outside of the room, which was the housekeeping / laundry room, you know it's the housekeeping staff starting their work schedule..

We really loved our stay at this hotel. It was walking distance to the tourist spots. Karen, Daniel and Dario were very helpful at the front desk. Karen went above and beyond in making sure we got restaurant reservations and knowing which trains to take to go to all the popular places. Otabek and Alessio served the most delicious breakfasts with a wonderful smile. Thank you