Mercure Shanghai Hongqiao South

Mercure Shanghai Hongqiao South recensioner

Mercure Shanghai Hongqiao South

No. 3069 Hongxin Road, Minhang District, Shanghai, ChinaVisa hotellinformation
Mercure Shanghai Hongqiao South
Mercure Shanghai Hongqiao SouthMercure Shanghai Hongqiao SouthMercure Shanghai Hongqiao South
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Gästrecensioner

9.6/10
Excellent
2695 recension
Verifierade recensioner
Läge och interiör9.5
Bekvämligheter9.5
Service9.6
Renlighet9.6
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Alla recensioner(2695)
Positiva recensioner(2668)
Recensioner med foton/video(498)
Vänlig personal i receptionen(243)
Utsökt frukost(232)
Stora rum(194)
Utmärkt för affärsresor(103)
Praktisk parkering(95)
Erbjuder upphämtning/avlämning(32)
Nära flygplats(26)
Utmärkt kaffe(18)
Negativa recensioner(23)
Ferdys
Superiorrum (2 sängar)
Bodde på apr. 2025
Affärsresenärer
4 recension
10.0/10
Enastående
Publicerades 4 maj 2025
facilities are excellent, clean room, delicious breakfast, convenient location, welcoming staff, all was so perfect, I will definitely stay again in future
Översätt
Svar från boendet: 謝謝您的五分好評，您的表揚無疑對我們是一種莫大的肯定與鼓勵，在追求服務的道路上永無止境。下次記得再約哦！
qwdfg
Superior Double Bed Room (Comfortable Bedding + King Koil Mattress)
Bodde på mars 2025
Ensamresenärer
1 recension
6.0/10
Publicerades 23 apr. 2025
My stay at this hotel started with a HORRIBLE experience at check-in. Despite having a COMFIRMED booking through Trip.com, the front desk insisted that I CANCEL my reservation and rebook directly with them, promising a refund. This made no sense! Why should I cancel a prepaid booking, especially when refunds aren’t guaranteed? There seemed to be a language barrier, but that’s no excuse for their unprofessional behavior. I firmly refused because first, c anceling would risk losing my payment** (since my booking was non-refundable). Second, rebooking would likely cost more their "promise" of a refund seemed unreliable. And lastly, Trip.com bookings should be honored! What's the point of using a booking platform if hotels pressure guests to cancel? Thankfully, after arguing, they finally accepted my original booking, but the entire situation was unnecessary and stressful. I was lucky it didn’t ruin my stay, but this hotel clearly prioritizes their own profits over guest convenience.
Översätt
Svar från boendet: 尊敬的貴賓，您好，很抱歉在您入住期間給您帶來了不好的入住感受，也很感謝您能給予我們反饋，我們一定加強培訓，避免問題再次發生，謝謝您讓我們能認識到自己的不足，可以加以改進。相信小美在您下次入住時，給您不一樣的體驗，小美一直在努力，將最好的美居、最好的環境、最優質的服務呈現給您！
Alisha
Superior Double Bed Room (Comfortable Bedding + King Koil Mattress)
Bodde på mars 2025
Affärsresenärer
2 recension
10.0/10
Enastående
Publicerades 11 apr. 2025
Our stay was great. Thank you for excellent service.
Översätt
Svar från boendet: 百忙之中您給小美一個好評真是不勝感激！無論在忙小美也希望您身體健康，天天開心哦！小美始終相信好的口碑和宣傳是來自每一位住客！有朋自遠方來不亦樂乎，期待您下次入住！小美有更多的驚喜帶給您哦！
Gästanvändare
Familjerum
Bodde på nov. 2024
Familj
5 recension
9.0/10
Utmärkt
Publicerades 31 dec. 2024
The hotel itself is good but for someone relying on subway to travel around, its location is still a little far by foot. The hotel's room was clean and spacious. The bed was comfy. The complaint that I have is it's design for the bathroom. The toilet and shower area are separated for one. The wash basin is located outside in the common area of the room. In both the toilet and shower area, there is no place to put your towel or dry clothing nor there was any hook to hang anything. So one would need to come out naked to get change. I would not want to do that in front of my children.
Översätt
Svar från boendet: 首先感謝您花費寶貴的時間在此留下您的點評。小美在次給您致歉、讓您的入住體驗沒有達到滿分。我們一直在努力中。也歡迎您在不久的將來再次光臨我們酒店，並繼續為我們提供寶貴的意見與建議。我是您的小美---Jack
Patrick HKG
Deluxe Double Bed Room (Independent Fridge + Comfortable Bedding + King Koil Mattress)
Bodde på mars 2025
Ensamresenärer
6 recension
9.0/10
Utmärkt
Publicerades 9 maj 2025
Very diligent and helpful services by the team during my entire stay. Especially worth mentioning the room cleaning lady Ms 張桂梅 who is very attentive and proactive in solving customers problems. A very nice stay indeed.
Översätt
Svar från boendet: 尊敬的賓客：您好，感謝您的支持與認可！酒店提倡“用心服務”，我們正在用心發現可以給您提供服務的機會，給您提供更滿意、更舒適的休息環境！您的滿意就是我們的追求！可為什麼不是5星呢？一定是小美做的還不夠好,小美們一定再接再厲把服務品質提升的更高，小美真誠的邀請您再次入住，有更多驚喜等您體驗哦！
Gästanvändare
Honorable Double Bed Room (Independent Fridge + Comfortable Bedding + King Koil Mattress)
Bodde på mars 2025
Affärsresenärer
1 recension
9.5/10
Otroligt
Publicerades 27 apr. 2025
Nice hotel, stayed there for Shanghai Motor Show. Spacious rooms, comfortable beds.
Översätt
Svar från boendet: 很感謝您的點評，額...為什麼不是5星呢？一定是小美做的還不夠好...,小美們一定再接再厲把服務品質提升的更高，小美真誠的邀請您再次入住，有更多驚喜等您體驗哦！
Mutlu Zafrak
Deluxe Double Bed Room (Independent Fridge + Comfortable Bedding + King Koil Mattress)
Bodde på jan. 2025
Familj
23 recension
8.5/10
Mycket bra
Publicerades 19 feb. 2025
Lovely hotel , rooms so big and comfy, breakfast is ok , 10 minuts to Airport and train station yes we like that hotel
Översätt
Svar från boendet: 有一種讚美，來源於文字，有一種幸福，來源於滿意，喜歡您的語言，無需太多華麗的裝飾，愉悦的心情，無需太多的笑聲，感謝您的喜歡，感謝您的滿意，感謝您相隨小美，感謝您常伴我們左右。我是您的小美---Jack
Gästanvändare
Superiorrum (2 sängar)
Bodde på okt. 2024
Par
1 recension
10.0/10
Enastående
Publicerades 11 nov. 2024
Hotel clean & roomie. We asked for two twins bed it came with two double bed.  Breakfast is good. Only 20 mins to the airport. Free shuttle from hotel to airport.  We had a great time at Shanghai. Thanks 🙏
Översätt
Svar från boendet: 激動的小美在這裏替前台所有小夥伴謝謝您的點名好評喲，全體小美在優秀管理層的帶領下竭誠為您服務。我們一定會一如既往地為更多的美居家人提供優質的服務！期待您的再次光臨。我是您的小美---Leo
Seriously Daniel
Superior Double Bed Room (Comfortable Bedding + King Koil Mattress)
Bodde på apr. 2024
Ensamresenärer
9 recension
9.5/10
Otroligt
Publicerades 11 maj 2024
The service at Mercure in Songjiang was really smooth and easy. I checked in fast, was given complimentary breakfast and wine on request. The room was clean and modern. The bed was comfortable. The staff was amazing very helpful.
Översätt
Svar från boendet: 藍瘦 藍瘦~沒有得到朋友您的5顆星星的分數，小美此刻的心情十分失落，我們會不斷完善自我，您的五星好評是咱們下個奮鬥目標哦。期待與您再次相會上海。我是您的小美---Coco
Cheol Min Han
Superior Cozy Room - City-View (Double Bed)
Bodde på okt. 2024
Ensamresenärer
3 recension
9.5/10
Otroligt
Publicerades 26 nov. 2024
Overall One of the best hotel for hospitality and service. All staffs are eager to help ypu.
Översätt
Svar från boendet: 很多人走到最後不過是相識一場，小美衹希望能成為您記憶裏温暖的回憶，更希望下次得到您的滿分肯定~我是您的小美---Leo
Etienne Ducrot
Superior Cozy Room - City-View (Double Bed)
Bodde på sep. 2024
Affärsresenärer
1 recension
9.5/10
Otroligt
Publicerades 16 okt. 2024
Good, tidy and comfortable. Staff are nice and helpful. Need more round trips to airport will be higher appreciagted.
Översätt
Svar från boendet: 首先感謝您花費寶貴的時間在此留下您的點評。小美在次給您致歉、讓您的入住體驗沒有達到滿分。我們一直在努力中。也歡迎您在不久的將來再次光臨我們酒店，並繼續為我們提供寶貴的意見與建議。我是您的小美---Jack
Gästanvändare
Deluxesvit
Bodde på aug. 2024
Affärsresenärer
9 recension
9.5/10
Otroligt
Publicerades 5 sep. 2024
Room condition is good and clean. Breakfast is okay. Location is little off. Nothing available near by. No restaurants and no convenient stores. But great spa right next to the hotel.
Översätt
Svar från boendet: 首先感謝您花費寶貴的時間在此留下您的點評。小美在次給您致歉、讓您的入住體驗沒有達到滿分。我們一直在努力中。也歡迎您在不久的將來再次光臨我們酒店，並繼續為我們提供寶貴的意見與建議。我是您的小美---Jack
Dansyong
Superiorrum (2 sängar)
Bodde på okt. 2024
Affärsresenärer
59 recension
7.0/10
Publicerades 10 nov. 2024
Good hotel to stay but far the downtown. Hotel breakfast is decent.
Översätt
Svar från boendet: 首先感謝您花費寶貴的時間在此留下您的點評。小美在次給您致歉、讓您的入住體驗沒有達到滿分。我們一直在努力中。也歡迎您在不久的將來再次光臨我們酒店，並繼續為我們提供寶貴的意見與建議。我是您的小美---Jack
Gästanvändare
Deluxe Double Bed Room (Independent Fridge + Comfortable Bedding + King Koil Mattress)
Bodde på juni 2024
Affärsresenärer
2 recension
10.0/10
Enastående
Publicerades 9 juli 2024
Very friendly staff. Helped with several travel questions. Give us room upgrade and free breakfast. Very very clean room and modern.lady Coco was a professional manager, had a sharp eye for details in breakfast room.
Översätt
Svar från boendet: 感謝客官對於小美家小夥伴的認可，我們夥伴看到後非常開心。總有一次相遇，讓心與心靠近；總有一次心動，讓人與人相依。一聲柔柔的問候，便是滿眸的歡喜；一場靜靜的等待，便是滿懷的詩意。感謝您的選擇，衹要您來，我們一直都在。喜歡的語言，無需太多華麗的裝飾，卻是滿滿的感動，感謝相遇，一路的陪伴離不開您的支持，希望下一次和小美相遇，小美可以給您更滿意的體驗，小美家總有不期而遇的温暖！我是您的小美---Coco
JonL
Superior Double Bed Room (Comfortable Bedding + King Koil Mattress)
Bodde på maj 2024
Affärsresenärer
9 recension
9.0/10
Utmärkt
Publicerades 23 juni 2024
I recently had the pleasure of staying at the Mercure Hotel and was thoroughly impressed by the overall experience. The accommodation was excellent, offering a comfortable and well-appointed room that made for a very pleasant stay. A special mention goes to Mr. Jiang at the front desk, who was exceptionally helpful. When I needed to book a cab to the airport, he assisted promptly and efficiently, ensuring a stress-free departure. The hotel’s location is convenient, with a shopping area right opposite. However, it appears that many of the shops are closed down, which is a bit of a letdown. Nonetheless, the proximity to Qibao town, just a 20 RMB taxi fare away, makes up for it with its charming attractions and local experiences. The only suggestion I have for improvement is the cleanliness of the room’s toilet. There was a noticeable smell that needs to be addressed to enhance the overall comfort although they free upgraded me to a premium room. Overall, I had a great stay and would recommend the Mercure Hotel for its excellent accommodation and helpful staff.
Översätt
Svar från boendet: Thank you for your valuable comments. Unfortunately, our service is not up to the five-star standard. We will make unremitting efforts to further improve the quality of service, in order to meet your expectations. We sincerely invite you to come back again and experience more carefully prepared service and surprises. I'm Coco, your service housekeeper.