Five/6 Hotel Splendour

Tons of small cockroaches, they crawled in my bed, in my bag, in my clothes, it was quite disgusting. They moved me to a different room and I saw a larger one on the toilet. Asked multiple times for a full or partial refund so I could stay elsewhere, which was declined. The receptionists were friendly, gave me cash to cover laundry. Spent my night worrying and cleaning instead of resting before my connecting flight. Attached a picture of the larger roach found in my second room.

room is quite spacious and the staff is friendly. tv channels are quite good too. though its location is quite nestled in geylang its quite quiet

This is my second time staying in this hotel,the previous experience was quite good thus I chose it again. However, there were a few unhappy things this time round. Firstly, I requested a room away from the lift when booking,but was given a room just beside the lift. It's still acceptable, because I only booked it for one night;the staff who checked-in for us was sweet and polite as well. I guessed she may overlook my request or there was no other room left. Therefore,I just stayed in the room .Subsequently,I found the water heater was not working well. The shower water was a bit cold. I was still not very disappointed so far. I think the water temperature was still fine to wash the body just not the hair. I can wash my hair the next day when I reach home. The thing that really made me feel angry was the bad attitude of the counter staff who I attended for checking out. A young female lady was at the counter when I went there to check out the next morning.I passed the room cards to her,then she asked for the deposit receipt after checking the record from the computer. I passed it to her immediately. She passed me back the paper and said "sign" with the finger pointing the signing area. I knew it was to acknowledge the hotel returned the cash deposit. There was a guy who passed the cards to her then he left while I was signing the form. I was about to hand the deposit receipt to her but she went out of the counter in a rush.So I held the paper to wait for her to come back. She came back with the guy and told him to wait for the deposit. She took back the paper from me and said"wait at the side"with a cold tone and no eye contact at all. She then shifted to another counter station with the guy starting to explain about the deposit and checkout process. I waited for a few minutes quietly. But she continued to talk to the same guy and seemed like was not about to attend to me. I asked a male staff (he was the staff who attended to me during my last stay with a good attitude) who was near to me "Am I waiting for her to attend to me, is it?". The female staff heard my voice and finally gave me an eye contact and explanation"yes, the housekeeper is checking the room!" She then returned my deposit after her words. I may still choose this hotel in future as it is clean and the facilities are good. But I will try to avoid attending to the same counter staff. I spent money to stay in a hotel to enjoy my weekends but her bad attitude ruined my good mood.