Orchard Hotel Singapore

What a gem! Clean hotel good location to shopping and MRT. Staff helpful and happy to help. Thank you to Pam for having my room cleaned and spotless everyday. For my extra coffee watchers 😊. Thank you to reception staff for helping organise my trips and taxis. Wonderful experience thank you.

Curt and rude staff. Clearly profiling customers. Staff should be taught to ask questions nicely. Check in took too long....10 mins per customer. I waited 26 min being 3rd in line. Was raining and the water was coming through thr window. Bed was creaky, soap dispenser fell off the wall. I used to love this hotel but quite disappointed either the recent experience.

Floor in the room quite sticky can’t walk without slipper and dust everywhere on the corners we book room for 3 adults but have only 2 slippers , Widow never clean dirty as show on picture. Location is great walking to shopping center . Refrigerator is small as in picture.Hopefully my review for this hotel will be useful.

Good experience at the hotel. We are provided with an upgrade of our room and late check out. Overall experience is good. Lobby is decorated with Christmas trees and Santa Claus. Will recommend to friends and family. Thank you

Great family staycation. Walk about 10mins to the best shopping centre in Singapore. Love the Christmas street lighting during Nov and Dec

Booked a 1 night staycation at the hotel but booked the room wrongly without breakfast. Upon hearing this, the reception staff Wen immediately offered to upgrade my room and he helped to search for a high floor room, away from elevator as per my booking request. Really thankful for his wonderful service and kind gesture to make our day! The upgraded hotel room is spacious with sofa bed and bathtub. Did not try the breakfast but my girl enjoyed her swim at the pool in the morning. The only gripe is that water was leaking from the sink and had to place floor mat below it. The air-con is also not very cold. But other wise, the room, the location is perfect!