Conrad Singapore Marina Bay

Good place to stay

My partner had been wanting to try this hotel so I decided to book for his birthday celebration . However was kinda disappointed with the service at the front desk. Reached there at 2 plus but the room wasn’t ready yet and they will informed us once the room is ready. However at 3pm there is still no updates and we have to check with the staff again. The room was ready but nobody informed us. As we booked with club access, I would thought that the staff will offer to let us wait at the lounge since there is afternoon tea from 2-4pm. ( I have went to a few hotels with club lounge access and they brought us to the lounge to have some refreshment while waiting for the check in) Conrad might need to improve on the services provided by the front desk. However the services from the club lounge were good, which saved the day :) The food selections were good and there were some selections for the cocktail. Breakfast were also very good. Will still give it another try when the price is right.

I was there for a staycation and the reception asked if I would like to upgrade for a suite for an extra $100, I took it. When I got into the room, I found that there was a card addressed to someone else. I called the reception and they apologised for the incident. But I have to say, they really know how to make it up to a customer. I'm glad that this hotel is really serious about taking care of their customers. Excellent service level. The breakfast spread was acceptable, and the service staff are really nice and friendly even the waitstaff that help to clear the plates were smiling and greeting. These are really well-trained staff. I was surprise that the pool was clean although it is an outdoor pool, good job. As for the gym, its small but a 24-hours gym. Equipments are sufficient. Overall an excellent stay and an applause to the friendly and well-trained staff.