Oasia Hotel Novena, Singapore by Far East Hospitality

I stayed here recently and had a mixed experience. During my evening check-in, the front desk staff at the 1st floor lobby was not very welcoming—no smile or greeting—but she did escort me to the lounge for check-in. Unfortunately, no welcome drink was provided, and the check-in process took longer than expected, even though I had informed them in advance that I was in a rush for a dinner meeting. There were also some issues with the WiFi. The password provided didn’t work, and when I called for assistance, no one picked up the phone for about 10 minutes. I eventually had to walk down to the 22nd floor club lounge myself to get a new one. The club breakfast selection was quite limited, but I appreciated the quiet and peaceful atmosphere. One major plus is the location—there’s direct access to the MRT from the basement, and a shopping mall right next door, which was very convenient. Overall, there’s room for improvement in service, but the location is definitely a highlight. Thank you.

Hotel Front Office & Club Lounge staffs was friendly and warm. Checking in & out was fast. Room was comfortable and clean. Amenities just nice and well appreciated. Evening club lounge atmosphere was relaxing & morning breakfast time not crowded. Direct link to Novena MRT station fr B3 is a bonus. Easy to get around & many f & b options at nearby malls.

The room was very nice and the bed was so comfortable. We loved that there’s a mall right beside the hotel. We had a hospital appointment the next day, and it was very convenient since it’s within walking distance. The only downside was the toilet—it didn’t have a bidet or spray. But overall, I just love this hotel.