Sota Metekhi Hotel

Last night I landed late and checked in at 1.00am. When I arrived at the hotel, a tall European male staff asked me “who are you” and was very unfriendly. I didn’t want to cause any trouble so I talked to him nicely. I came with my boyfriend and my bag. Anyone who saw me would know that I was a tourist. After entering the hotel, he checked me in for more than 40 minutes and couldn’t find my booking. He behaved very badly throughout the check-in process and even charged me even though I had already paid on the Tip.com app. in the morning , at 8.55am in the morning, he opened my bedroom. It was a terrible day in Georgia. He made me feel suspicious and unsafe here. Please let the hotel handle this matter with this person. Because this man’s behavior is very unsafe for tourists. Or is it because he sees me as Asian, so he bullies me? Your hotel is a very good hotel. I don't think your hotel should be ruined by people behaving in such an unsafe way towards customers. The first night I was hoping to relax and start my Christmas break, but the first time I encountered something bad like this. I am very disappointed and sad.

I’ve been traveling with my friends and had a chance to stay in this hotel. Honestly, the best experience. The staff is very helpful and nice. Helped us too book the tickets and arranged an airport shuttle. The location is great, it’s in the heart of the city. Will definitely come back any time soon.

После выезда обнаружили минус 1000$ в деньгах, находившихся в сейфе. При заезде на сейфе не был сброшен старый код, вызвал администратора для решения проблемы, он сбросил старый пароль, попросил ввести новый и я закрыл в его присутствии, он видел пароль, изменить пароль потом у меня не получилось, пришлось оставить тот же. Отель написал что камеры проверил и у них такого не бывает, но у меня 100% сумма изменилась после проживания здесь, так как кошелек с деньгами положили в сейф и не доставали до выезда. В полицию не обратился, так как сказали что нужно обращаться в Тбилиси, а пропажу я обнаружил в Батуми, обратно возвращаться я не стал, так как перспективы возврата не 100%, а дней отпуска не так много. Будьте внимательны в этом отеле с ценными вещами.