WhyHotel by Placemakr, National Mall

We stayed 4 nights with them. The apartment itself wasn’t bad. But getting into parking and getting into your room was a real pain in the butt and horrible. The parking is on G street. There is no light up sign when you come in night. And if the guy wasn’t at the front desk, you never know where to park. The guy at the front desk isn’t here for the Hotel BTW, he is here because this is also regular apartments. And once you get parked, you need get to your room. We got stuck in the elevator 4 time cause our app wasn’t working and talking to the elevator where you scan in at. It was super frustrating and we were exhausted after 5 hour flight. We even downloaded there app and followed directions, read ahead where to park and what to do... There isn’t any clear labels. And Why Hotel will save a great deal problem if you just leave a key hard at the front deck and map for parking!! I strongly suggest this to the company. You save a great deal of trouble. Also you have to pay to park. There office hours are 8am to 8 pm and if you book with 3rd party company, you don’t know you need parking pass. So if you are coming in late, you ve screwed till next day. Over all i think Why Hotel is on to a good thing. But need tweaking. Your technology is not working, your bed needs off the floor and not from IKEA and using old school key hard would cut the hassle!! Also, if you’re going offer coffee machine, shouldn’t you leave at least 2 pods of coffee at least? Overall this place just annoying.

We stayed here for four days in early April 2022. Very Disappointing. The plugs didn't work in one bedroom, meaning our granddaughter's phone wasn't adequately charged for a trip to the airport. The couch pitched forward so you were slipping off it. When I called the office about it, they said they all do that and they can't be replaced. I needed help with the coffee maker. The lady in the office said she'd come three times and never showed up. Forget opening a window for fresh air. There's a highway right next to the place and an open window means deafening traffic noise. The staff that's supposed to help is totally unhelpful.Their contactless check in means totally confusing check in. It was close to the mall...the only really good feature.

Worst customer service, that I have experienced in a hotel. First of all this place shouldn’t be advertised as a hotel because, it is not. It is an Appartment building, that rents few rooms out per night which is a great idea IF, they had a front desk to check you in, answer a phone call, let you into your room, or bring you an extra blanket when you badly needed one! NONE of those were possible, or happened during our stay! I had to be on the phone on hold 45 minutes in order to be able to check in into our room, because the app wasn’t working, then no one was there to help us get into the room- and, the icing on cake was - when we asked for an extra blanket by text, somebody very rudely texted me back, to go to another Appartment in the building to pick up the blanket… this was 3 hours after. I decided to not do, so…. Instead, I wore my jacket and slept with it on, during the night! Otherwise, the bad experience at the hotel, the neighborhood is great, and seems safe and vibrant but, try to find another place to stay!

Very convenient location. Nice modern apartment. The keyless app AeroGuest was awesome. Only thing I would say is to be more specific with the instructions on how to find the parking garage for guest.