Four Points by Sheraton Xi'an High-tech Zone recensioner
Four Points by Sheraton Xi'an High-tech Zone
Building 8, Qianhai Park, Silk Road (Xi 'an), 900 Xitai Road, High-tech Zone, Xi 'an, Shaanxi, Chang'an District, Xi'an, Shaanxi, ChinaVisa hotellinformation
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Gästrecensioner
9.6/10
Excellent
1196 recension
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Verifierade recensioner
Läge och interiör9.6
Bekvämligheter9.6
Service9.5
Renlighet9.6
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Negativa recensioner(26)
N Lau
Superior-dubbelrum
Bodde på mars 2025
Affärsresenär
13 recension
7.5/10
Publicerades 31 maj 2025
The hotel room is spacious and clean; however, the location is not very convenient. The breakfast leaves much room for improvement.
Översätt
Svar från boendet: Dear Valued Guest, Greetings from Four Points by Sheraton Xi'an High-tech Zone! Please accept our sincerest apologies for the inconvenience you experienced during your stay. We take your feedback regarding the breakfast service very seriously, and our management team has placed great emphasis on improving the dining options. We have been actively optimizing the menu at our restaurant. It would be our genuine pleasure to have another opportunity to serve you, allowing you to witness the enhanced service attitude of every team member as well as the improvements in our facilities and environment. Looking forward to welcoming you back! ----Guest Service Manager Yolanda Qiang
paulrob200
Superior-dubbelrum
Bodde på dec. 2024
Ensamresenär
90 recension
9.5/10
Otroligt
Publicerades 19 jan. 2025
Stayed here as it had close access to a school where i had meetings. There is nothing much around but metro line 6 is by the hotel giving access to the main city attractions. Room clean, service good, breakfast fine. Room temperature arguably a little too warm but all in a good hotel. Lots of consruction in the area which suggests it will become a busier area in years to come.
A quality hotel stuck in an unfortunate location. Good service and kind people but when we stayed, the western menu was not available for lunch/dinner. The local Chinese food on the menu was average. However, breakfast had more international options and was good. The room was very nice.
Översätt
Svar från boendet: Dear guest .Thank you for staying in our hotel and receiving your suggestions. We appreciate your support and attention and hope we can have the opportunity to serve you again. If you have any other questions or need help, please feel free to contact us and we will be happy to serve you.
Keen explorer
Superior-dubbelrum
Bodde på aug. 2024
Ensamresenär
29 recension
6.5/10
Publicerades 24 sep. 2024
The hotel access was actually blocked by a road construction but I could not find any information on the website nor in trip.com. On top of that hotel staff did not say anything when I checked in nor that they show their regret about the inconvenient I had.
Översätt
Svar från boendet: Dear Valued Guest, Thank you for taking the time to let us know about your experience while staying with us. Your experience of check in is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with FO team to ensure the necessary guidelines are in place and reviewed to prevent not show concern to our guest from occurring in the future. We do apologize for hotel main entrance changed inconvenience caused.I hope you choose to stay with us again when your travels bring you back to the area. Front Office Manager - Tony Liu
EricM
Superior-dubbelrum
Bodde på maj 2024
Affärsresenär
24 recension
7.0/10
Publicerades 19 juni 2024
Nice and comfortable hotel. Air conditioner kept the room comfy. HDMI ports were turned off on the TV, but after a call to the front desk, they sent a tech to enter the password on the tv to allow HDMI connections. The restaurant was okay but not the service. People seemed confused. Even when I tried to use Chinese, it didn't help (I can order fine in Shanghai, but I lack the northern accent). And instead of just giving me a good menu, they had 3 different people come to me.
The bar downstairs was often not staffed and they didn't have cold drinks. No cold beer. Warm beer with ice in it. Was there for 4 nights... Only once was there cold beer, and that's when other foreigners told them to put the beer in the refrigerator.... And it ran out.
Location is middle of nowhere. They are building up the area, but currently... Nothing. Can't walk anywhere to get cold beer or whiskey. No easy late night delivery.
The kitchen closes at around 10pm, so if no food by then... Out of luck. It would be nice if they had a 24 hour menu, even if just dumplings or instant ramen. Nothing fancy, but the ability to get food later in the night would be nice.
I think this hotel can succeed once the area surrounding it is built...also once it's staff is trained to a higher level. It's a new hotel and will take time... But just the simple act of having some cold beer in the refrigerator would be a great step forward.
Översätt
Svar från boendet: Dear guest: Hello! Thank you for choosing our hotel, the hotel is located near the high-tech Phase 3 supporting facilities are under construction, you can also contact the front desk to recommend the supporting entertainment near the hotel. We are deeply sorry that you have experienced problems with our service. We take your feedback very seriously and will take immediate action to address the root cause of the issue to avoid a similar situation happening again. Thank you for your support and trust in the hotel, we will continue to work hard to provide you with a more comfortable and warm stay experience. Looking forward to your visit and patronage again!
Svar från boendet: 您好! 非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞, 也是我們進步的動力, 我們會繼續保持熱忱, 致力讓每一位賓客享有賓至如歸的入住感受, 熱切期待您的再次光臨! 歡迎您再回來體驗, 祝生活愉快! ——賓客服務經理 Tony Liu