Vienna Hotel (Xi'an Bell Tower)

Don’t believe what it says online, they don’t have WiFi in the rooms.. (they did say they would take feedback on board about this to clear up confusion). It’s quite a big deal especially if your a foreign tourist. Had to change the room because they put me on a smoking floor even though I asked for non-smoking in my booking. The hallway and room stunk of smoke. Then they put me on the floor above and it was better. But you have to be careful with the vents because it’s a centralised system meaning the smoke from other floors can come through. Was really shocked there was no internet in the room (this should be standard in hotels). The staff were very apologetic though and they gave us 1 free breakfast to say sorry. The rooms are hot - there is aircon but it doesn’t work properly. They did try to fix it, but then said the air it was blowing out was normal, but it wasn’t. I’ve stayed at many hotels in cities in China and this aircon was not working (very very low wind). Even when you put it on the fastest blow and lowest temperature, the room was still hot. I had to keep the window open the whole time instead. My key card also stopped working on day 1 and day 2. The first day they reset it and it was fine, but then it stopped working on day 2 which was quite frustrating. I asked why it kept not working and turns out they didn’t set the key card to work for the duration of the stay. It didn’t make sense as I was a guest for almost a week. The staff were friendly and apologetic, they tried to be helpful, so I appreciated it. But overall, I wouldn’t stay at this hotel again due to the issues (mainly Internet & aircon).

Overall location, hotel facilities & cleanliness were satisfactory. Except room aircondition was not working, reason given by hotel receptionist- centralised aircond not switch on yet. They did not consider the hot weather.

Very close to Zhonglou subway station (200m) line 2 and 6 exit H..Easy access for sightseeing. The rooms need improvement, deep clean for a carpet.

Stategic, near exit H zhounglou station, staffs are very ftiendly, i arrived at 9 am and was allowed to early checck inn without additional charge, young lady in front office who can speak english helped to book taxi, recomanded, i will stay here if i visit Xian.

Good location. convenient for first timer like us.

Hotel is nearby Zhonglou metro exit D .which is helpful for getting around . Cleanliness is fine .Front desk got attitude problem, not keen to offer information.