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Läge och interiör8.5
Bekvämligheter7.8
Service7.8
Renlighet8.0
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Wong Choon Seng
Exclusive Gulangyu Sea-View Double Bed Room
Bodde på okt. 2023
Par
6 recension
3.0/10
Publicerades 12 nov. 2023
I hope the next guest will think twice before you book this service Apartment. I saw the similar poor review by other guest that i didnt take note previously. Consequently,I have had a very bad experience as below:
1) Room Type:
- The room I stayed was supposed to be a Seaview Premier Room. But however, i was not given a Peninsula standard room type at 8 floor, and It is at the lower floor not as advertised Floor: 20-57 floor.
2) Room Price:
- The room I booked was supposed to be a Premier Room ( Floor: 20-57). But I got a standard Peninsula Room at lower floor and being charged for double for this smaller too
3) Hotel Service:
- The customer service is really poor.
- They have called me to tell that they have only a low floor seaview room.
- In wechat, the hotel customer sevice told will try his best to see anything can be arranged better. But after that I have no reply or reponse even though I sent them messages back
Amenities:
- Toilet is not cleaned properly and small. They are even using one time use recycle towels. The worst hotel I have had stayed at this range in my life.