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Verifierade recensioner
Läge och interiör9.4
Bekvämligheter9.1
Service9.5
Renlighet9.4
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LinjieWang
Superior-dubbelrum
Bodde på sep. 2025
Par
8 recension
3.5/10
Publicerades 6 nov. 2025
I wouldn’t recommend this hotel to non-smokers, anyone with asthma, or anyone travelling with children. The hotel looks fine in photos and the staff are mostly polite, but the entire place — including the rooms — has a strong smell of cigarettes. We chose a non-smoking floor, yet the smell still came from all directions: through the window, the air-conditioning, the bathroom fan, and even the gaps around the door.
Although the hotel advertises non-smoking floors and we specifically requested non-smoking rooms, they still allow guests to smoke indoors — even on the non-smoking floors. When I reported the strong cigarette smell to the staff, they told me they couldn’t control whether guests smoked inside the hotel or in their rooms, which I found absolutely shocking. They also have ashtrays on each floor and sell cigarettes in the hotel lobby, which only encourages guests to smoke.
We felt unwell after staying in a room with such a strong smell of smoke. Unless you enjoy second-hand smoke, I’d recommend staying elsewhere. There are definitely better options in the area.
Översätt
Svar från boendet: Dear guest, hello! Thank you very much for choosing to stay at our hotel and taking the time to share your stay experience. We sincerely apologize that our stay did not meet your expectations! In feedback to the issue of smoke smell you reported, we promptly organized relevant departments to conduct focused training. The training covered the handling of smoke smell in public areas and guest rooms, as well as guiding guests to refrain from smoking. For guests who are highly sensitive to the smell of smoke, we proactively offer solutions such as room changes or professional air purification equipment to make up for it. Thank you for your feedback. It will urge us to provide better service to our guests. We once again apologize to you for your experience during your stay. If you come here next time, we hope you can book our hotel again and give us another chance to serve you. We look forward to yo
isdemoi
Superior-dubbelrum
Bodde på aug. 2025
Par
15 recension
10/10
Enastående
Publicerades 11 sep. 2025
Great room with good amenities and nice service. We stayed here for a day trip in Zigong - hotel provided help in storing our luggage. Staff are friendly, particularly Shasha from front desk.
Översätt
Svar från boendet: 尊敬的客人,您好!非常感謝您選擇入住我們酒店,並抽出寶貴時間分享您的入住體驗。我們非常高興得知您對房間設施、服務質量以及我們員工的友好態度感到滿意。特別感謝您對莎莎的認可,她的專業和熱情服務是我們酒店一直以來的追求。我們始終致力於為每一位客人提供舒適、便捷的住宿體驗,行李寄存服務衹是我們眾多貼心服務中的一項。您的滿意是對我們工作最大的肯定,也是我們不斷進步的動力。期待您的再次光臨,我們將一如既往地為您提供優質的服務。如有任何需要或建議,歡迎隨時與我們聯繫。祝您旅途愉快,生活美滿!
Gästanvändare
Bodde på mars 2025
Familj
1 recension
10/10
Enastående
Publicerades 8 maj 2025
We stayed here for two weeks to visit family. The hotel room’s quality is good, service is top notch, and breakfast choices are amazing, featuring all the best local dishes. The only downside is that the hotel does get very busy during local holidays but staff always try their best to help.
Översätt
Svar från boendet: 尊敬的客人,感謝您選擇入住我們酒店並抽出時間分享寶貴的反饋!我們非常高興得知您享受了房間的舒適、服務的品質以及豐富的早餐選擇——能為賓客呈現地道的本地風味是我們的榮幸。 對於節假日期間的繁忙情況給您帶來的不便,我們深表歉意。同時也感謝您對團隊努力的認可,即使在高峯期,我們始終以提供熱情周到的服務為首要目標。您的滿意是我們最大的動力,期待未來能再次為您和家人創造更完美的入住體驗! 祝您旅途愉快,闔家安康!
Gästanvändare
Superior-dubbelrum
Bodde på aug. 2024
Affärsresenär
2 recension
9.5/10
Otroligt
Publicerades 9 sep. 2024
The location was quite convenient, around 25 walk to the Commercial Center (Aegean Mall) and 5 minutes by taxi. The staff was helpful but did not speak a work in English and had to use translator apps all the time. Only one receptionist could speak a little bit. Also, consider that we were requested to leave an additional deposit, which has not been returned for several days. The breakfast was superb, a very wide selection and the majority of the dishes were quite tasty. The room was spacious and clean.
Översätt
Svar från boendet: Dear guests, thank you for your positive comments and valuable feedback. We apologize. In view of the inconvenience of language communication, we are starting to train more staff in English communication skills, and will provide translation tools at the front desk to improve the customer service experience. As for the extra deposit, we are concerned that your order on the website is a cash guaranteed order. The network will charge you a deposit as a guaranteed reservation, and the hotel will normally charge you a room fee and deposit, the deposit is used to deduct expenses from the mini bar, but the extra deposit will be rerouted back to your account (you can consult your card issuer for a refund) . If you have any questions, please call the hotel, we will be the first time for you to solve the relevant problems. We are committed to continuous optimization, thank you for your understanding and support. Looking forward to your visit again, let us have the opportunity to do better.
Chris1988
Deluxe-dubbelrum
Bodde på mars 2025
Par
3 recension
7.5/10
Publicerades 6 apr. 2025
Nice and clean but was too costly
Översätt
Svar från boendet: 尊敬的客人,感謝您選擇入住我們酒店並抽出時間分享寶貴的反饋! 很高興得知您對房間的整潔度和整體體驗感到滿意,您的認可對我們而言是極大的鼓勵。關於價格問題,我們非常理解您在節慶期間的感受。由於節日期間房源需求較高,酒店會根據市場情況適度調整價格,以確保能為所有客人提供更優質的服務與設施保障。當然,我們始終致力於平衡性價比,您的反饋也會幫助我們進一步優化定價策略。為表誠意,我們誠邀您在非高峯時段再次光臨,通過官方渠道預訂可享專屬折扣。若有任何後續需求,歡迎隨時與我們聯繫,期待以更驚喜的體驗迎接您的歸來!
TRiggio
Superior-dubbelrum
Bodde på nov. 2023
Affärsresenär
3 recension
10/10
Enastående
Publicerades 13 dec. 2023
Great hotel - well located - good Restaraunt’s - clean rooms - great service - stayed before and will stay again🤙🏼
Översätt
Svar från boendet: Dear guest: Hello, thank you for your review!The hotel advocates "careful service". We are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment!Your satisfaction is our pursuit!welcome next time
Gästanvändare
Superior-dubbelrum
Bodde på juli 2023
Ensamresenär
1 recension
10/10
Enastående
Publicerades 15 aug. 2023
A very pleasant stay. Great location, nice facilities, delicious breakfast, clean rooms, friendly service snd nice housekeeping. Would definitely come back. Highly recommend!
Översätt
Svar från boendet: Thank you very much for your comments. We appreciate your satisfaction and recommendation.We will continue to strive to provide the best services and facilities to meet your needs and expectations.If you have any other questions or need any help, please feel free to contact us and we will serve you wholeheartedly. Thank you again for your presence and trust, and we look forward to your stay again.Have a nice trip!
Svar från boendet: 尊敬的賓客,您好!看到您的評價,我們心中湧起一陣特別的感動!作為英祥的老顧客,您能第一時間發現大廳的變化並選擇體驗我們的新房型,這份信任與支持,是我們收到最珍貴的禮物。您觀察得太仔細了!全新的智能系統(如無卡取電、窗簾迎賓模式)和更寬敞温馨的配色,能得到您“真的還不錯”、“比較推薦”的肯定,我們懸着的心終於踏實了。這證明我們的升級努力是值得的。您的認可,是對我們不斷前行最好的鼓勵。我們始終希望,這個“家”的每一次蜕變,都能有您這樣的家人一同見證與分享。期待您下次回來,發現更多驚喜!
Svar från boendet: 尊敬的先生/女士,您好!衷心感謝您再次入住英祥國際大酒店並留下如此細緻的評價。得知我們優越的地理位置和周邊便利的配套持續為您的旅途提供便利,我們深感欣慰。更讓我們高興的是,您注意到了我們在大堂環境上所做的升級優化,並感受到了前台團隊提供的熱情專業的服務。您的認可,特別是“無可挑剔”的評價,是對我們工作最好的激勵。我們將繼續努力,確保您每一次入住都能收穫温馨舒適的體驗。期待很快再次歡迎您回來!
Svar från boendet: 尊敬的客人,您好!非常感謝您選擇入住我們酒店,並抽出寶貴時間分享如此詳盡的入住體驗!讀到您對酒店優越位置和周邊環境的認可,我們倍感欣喜;更讓我們鼓舞的是,您特別表揚了從禮賓、前台到客房服務的團隊成員們。您的肯定是對我們追求卓越服務的最好鼓勵,我們一定會將您的表揚傳達給相關部門和員工。“賓至如歸”是我們努力的目標,得知您在此感受到了家的温暖,我們全體同仁都感到無比榮幸。期待您的再次光臨,祝您生活愉快!
Svar från boendet: 尊敬的客人,您好!非常感謝您從自助餐的餐桌走向我們的客房,並留下這條寶貴的深度體驗反饋!我們非常珍視您這位“老熟人”的意見。很高興得知您對前台的持續優質服務、高效絲滑的入住流程、乾淨整潔的房間以及新增洗衣房的設施與環境都感到滿意。我們將洗衣液等細節都納入考量,正是希望將“四星級”的品質從客房內部延伸至每一個共享空間。您的認可證明我們的努力是有效的。“真不愧是四星酒店”這句評價,我們珍重收下,並視為對我們團隊的最高激勵。我們定當再接再厲,不辜負您的厚愛。誠摯期待您的再次光臨,祝您諸事順遂!
Svar från boendet: 尊敬的客人,您好!收到您如此情真意切、細緻入微的高度評價,我們實在受寵若驚,並深受感動。請允許我們代表酒店全體同仁,向您致以最誠摯的謝意!您將本次體驗提升到“遠超預期”、“挑不出毛病”的高度,這無疑是對我們工作的最高肯定。您細緻入微的觀察——從周邊的便捷與寧靜,到前台的主動服務,再到房間的每一個舒適細節——讓我們看到了一位真正懂得並欣賞高品質住宿的客人。您對衞生“一塵不染”的描述,更是我們不懈追求的標桿。我們定當不負您的厚愛,更期待在不久的將來,能再次為您創造同樣完美的體驗。
Svar från boendet: 謝您如此細緻、用心的評價!能夠獲得您對酒店傳統格調、優越位置及早餐品質的認可,我們深感榮幸。您提到的周邊便利設施(沃爾瑪、瑞幸、星巴克及便利店)確實是我們位置的一大優勢,很高興能為您的出行提供便利。同時,我們將持續維護和升級酒店設施,力求在保留經典風格的同時,為帶來更舒適的入住體驗。特別感謝您對莎莎同事的讚賞,她優雅得體的服務是我們團隊的驕傲。您的鼓勵我們一定會代為轉達。再次感謝您的推薦,真誠期待您的再次光臨,讓我們有機會為您提供更完美的服務!