Hotell med 3-stjärniga i Sabah, Malaysia

This is my third stay, I had a free upgrade room to Deluxe room, that was really great. For the first two times, I was talking about feeling too cold after shower as cold air from the room will be going into the bathroom through the airventilated door. This time, the room is too warm, the temperature inside the bathroom after shower is just nice, but too warm to sleep at night, covering the quilt makes me too warm, without it would be too cold. Told the receptionist couple of times and they said maintenance had tried to turn it on to the max but the speed was still slow. However, I have a friend staying for the same night in different room, the fan speed of the air-conditioning in his room was really strong. I guess there's something wrong with the air-conditioning in my room. Other than that, everything's great.

Room was spacious and very clean. Very comfortable with 2 pillows each bed. Toilet also very clean and has enough towels for 3 of us. Hotel staff also was very friendly and helpful especially during check in. Breakfast buffet not many choices of food but still enough to make stomach full. Location wise very good. Near to Pasar Philippines and next to Central Point mall. Easy to get anything around there. Had a very pleasant stay and will consider coming back.

Overall, the stay was okay and met basic expectations. The facilities provided were reasonable considering the price, so it’s fair not to expect too much. However, cleanliness—especially under the beds—needs more attention, as it was quite dusty. With better housekeeping in this area, the experience could be improved. That said, for a reasonably priced stay with adequate facilities, it is acceptable.

This Hostel has a lot of potential, the beds were nice enough, but with visible wear & tear in the rooms, stained curtains/crumbling paint work. The bathrooms were nice enough, although soaps & shower gels were not topped up during my stay. After inquiring about the laundry room which is highly advertised, I was informed it’s broken, then entire room… which was one of the main appeals to me. On the plus side, a lovely rooftop bar, and a good restaurant serving well priced and tasty meals. With a little TLC this hostel could be fantastic.

We had a very pleasant stay at Cityinn Hotel with our family. It is a new hotel and everything feels fresh, modern, and very well maintained. The room was spotless, you can really feel that it’s clean and new, which made us very comfortable staying there with our family. All the basic needs were thoughtfully provided, from toiletries to clean towels and comfortable bedding. The room layout was practical and cosy, perfect for a family stay. The environment was quiet and relaxing, allowing us to rest well. Overall, we were very satisfied with our stay. Cityinn Hotel is a great choice if you are looking for a clean, new, and comfortable hotel for a family trip. We would definitely consider staying here again on our next visit.

I booked this hotel for one night. The location is not very convenient as there aren’t many food options nearby, but it is quite close to the airport. Due to our flight timing, we arrived at the hotel earlier than usual. We understood the official check-in time, so we politely asked if there was any chance of checking in earlier. If not, we were willing to wait, we only hoped they could let us know once a room became available. There were two counters. We were initially at the second counter (one next away from the 1st counter), but the receptionist asked my husband to move to the first one. No issue, we moved over as instructed. During the check-in process, the male receptionist repeatedly asked whether I booked online. I answered yes, yet he asked the same question again. Since he already had my IC in his hand, I expected he could see the booking details in the system. I honestly didn’t understand why he kept repeating the same question. I then politely asked if we could get a room earlier should there be any available. Instead of responding in a friendly or helpful manner, he kept repeating, “Our check-in time is 2pm,” more than three times over our check-in process. We clearly understood the check-in time, but his tone and attitude were not friendly at all. A simple “If we have a room available, we’ll try to arrange it for you” would have been enough, but instead he just repeated the same answer without any consideration. On top of that, both receptionists, the male and the female were chatting and laughing among themselves at the counter in front of guests, which felt quite unprofessional. Still, we were thankful that we eventually managed to get our room at 12:35pm. Overall, the experience was disappointing and lacked basic hospitality. I’ve been travelling and staying in different hotels, and I’ve never encountered service this unfriendly before.

Honest Review: The duo room is just nice for a family trip. There are both pros and cons. Cons: Mattress condition – The mattress needs to be replaced ASAP. It’s not firm, and you can feel the pocket springs. Air-conditioning issue – The AC in my room (702) was leaking and not cold while in use. We contacted the host, and the owner came the next day to fix it. While I appreciate the help, the cooling was still not satisfactory and clearly needs proper servicing. Parking problem – Parking is a major issue. Even if you try to park outside, there’s almost zero chance because most spots are reserved by restaurants or property owners. The only option is basement parking with hourly charges and no maximum cap. First 2 hours: RM2.50 Subsequent hours: RM1.50 per hour We paid nearly RM17.50 for about 11 hours. If your car doesn’t move, the charges continue until you leave. This is expensive and very inconvenient. 4. This 7th floor due rooms is facing main road building which look nice view, but very noises while during night you may hear the car road noise. Pros: Shower water pressure is great. The pantry is spacious and hygienic. Free access to Netflix on the TV. The host is helpful and willing to assist. Overall: I would rate this place 50/50. If you’re traveling to KK mainly for places like Imago Shopping Mall and not driving your own car, this place is acceptable. However, if you’re driving, I would not recommend staying here due to the parking issues and high cost. That’s all I want to share. Thank you.

The hotel is located at a strategic location with lots of eateries downstairs and close distance by car to various attractions. Hotel room is clean with toiletries and mineral water provided. Can hardly hear any noises from the road despite it is situated next to a road, hence we all had a good sleep. A manual was also provided to facilitate the check in process, response from the person in charge is also swift. Overall is good.