Hotell med 5-stjärniga i Hunan, Kina

"I normally don't like writing reviews but this hotel really deserves more attention. I'm not kidding, this hotel was super value for money and I felt the quality service surpassed even what many luxury 5*star hotels can offer. 1. Tour concierge Even before our 3d4n stay in Zhangjiajie, I contacted the hotel via WeChat and the hotel helped us plan a comprehensive travel itinerary and booked for us entrance tickets to attractions, airport transfers, a private tour guide etc for a very reasonable package price. All my questions were patiently answered and quickly by the staff. We had a great time in ZJJ without any fuss and with great peace of mind, as everything was planned for us. I felt we had a far more relaxing travel experience with a private tour guide over booking multiple daily group tours as we could travel at our own pace. Literally all we had to do was follow our tour guide. Room 2. Our room (type: Colorful Brocade Twin Room) was clean and came with a cool smart home system?! We could use it to control room temperature, lighting, curtains, tv, play music and even tell jokes. The room was fairly quiet except occasional noises in the morning, and we are light sleepers. Bed was comfortable. Only minus for me was the fact that the shower, toilet and sink area were all separated so it made changing and placing belongings tricky. Loved the free laundry service - the staff picked up our clothes at night and they were laundered and delivered to our room by the next late morning. Food 3. We got a personal warm welcome by the staff on our first night's stay. The hotel gave a complimentary afternoon tea set comprising fruits, cakes and nuts daily. The hotel also offered porridge for supper but we didn't try it. Breakfast was 7-11am and the same food daily, standard western/Chinese fare but we easily ordered other coffee nearby to supplement our breakfast. We also used ******* app to order supper daily with the hotel's number. The hotel was able to deliver the delivered food to our room through a robot. Photography with costume rental 4. I have never encountered a hotel that gave a free photography session with costume rental (no hair or makeup) but this did. I initially thought it was just an indoor studio thing but it turned out to be a full 30min photoshoot indoors and outdoors with the staff giving us instructions on poses very patiently. It felt like I was taking my engagement photoshoot again. We were pleased with the 4 edited photos and all raws. Overall service 5. The staff were really kind and professional. I felt like they were genies making our stay more worry-free as they always answered our questions patiently over WeChat and helped us with many issues. They even texted to ask what time they could deliver us the free afternoon tea which we kept forgetting about. When we checked out, they even surprised us with a goodie bag with lovely snacks and cute memorabilia! Location 6. The hotel was literally in front of the ZJJ National Forest Park Wulingyuan East entrance. Don't see how it could be more convenient Caveats: I could speak both English and Mandarin, and although the staff spoke decent English, I felt the communications were much easier when I used Mandarin to communicate in person or via WeChat (use ChatGPT or some other translator!). The smart home system also worked better with Mandarin although it understood a few languages"

"We booked an upgraded room, and we got upgraded again so that was really nice. We stayed on the highest floor with a pretty good view of the city. Overall, the stay was very comfortable. We slept soundly on the bed, and the bathroom was huge. There were a variety of dished during breakfast with even some western options. This was really convenient since we had a tight schedule and did not just want to munch on snacks. Would stay again here!"

"The overall experience here was amazing. The staff were accommodating, friendly and always welcome. They kept the kitchen open late for us because our flight was delayed and gave us a laid out itinerary for our 3 day stay. Although it rained on our 2nd day here they gave us very strong contingency plans. They picked us up from the airport and dropped us off at the tianmen mountain on our last day even though they had no obligation. Big shoutout to pan who was extremely helpful the entire trip. He was always 1 text away and personally picked us up from the avatar mountains. If I could give pan a rating it would be 11/10"

"I had an excellent experience at the Hilton Garden. The service was truly outstanding. I would especially like to recognize Joanna for her exceptional service. She was extremely professional, attentive, and went above and beyond to make sure everything was perfect during my stay. Joanna’s warm attitude and willingness to help made a big difference and made my stay much more enjoyable. It is rare to encounter such genuine hospitality. Thank you, Joanna, for providing such remarkable service."

"Lovely hotel with excellent service. One of the best hotels I've ever stayed at. The rooms were very clean, and well stocked with ameneties. The bathroom and shower were spotless. Beds were clean, and sheets and pillows were comfortable. The location was excellent and I could visit all the places I wanted to go to in Zhangjiajie with ease. Very good food options nearby as well as convenience stores and many Didis available in the area. Breakfast buffet was delicious and even had a noodle bar which I thoroughly enjoyed. Laundry also available for guests in the hotel. Also there was a gym which was decently well equipped. Xiao Li was very helpful and kindly organised a mountain facing room for me. She also suggested an itinerary, as well as booked all of my tickets for me and answered questions I had during my stay. This was very helpful as my Chinese isnt very good and it saved me a lot of stress booking. Overall, an excellent hotel and even better service, made my visit to China very enjoyable, and I will be back next time I visit Zhangjiajie."

"I had a truly wonderful stay at Park Hyatt Changsha. The room was incredibly comfortable, spotlessly clean, and impressively spacious — perfect for unwinding after a long day. The reception team was warm, welcoming, and helpful throughout our stay. But what truly stood out was the breakfast experience — absolutely phenomenal. It’s not just breakfast; it’s an elevated dining experience. The selection was both premium and extensive, offering a generous buffet spread along with an à la carte menu where every item was freshly prepared. The chefs were attentive, proactive, and genuinely caring — they made the morning feel personal and luxurious. Service across the board was top-notch. Every staff member we encountered was professional, polite, and committed to ensuring a great stay. Thank you, Park Hyatt Changsha, for the outstanding value and exceptional hospitality. I look forward to returning."

"I visited during the low season (Dec) and had an enjoyable stay. Great service from the hotel staff. They went the extra mile by preparing some snacks and a kettle of hot water and bringing it to our room without us asking. There is a free shuttle to and from the high speed rail station (Fenghuang station) but you should contact the hotel in advance and let them know what time you're leaving/arriving. However, i'm not sure if this service will be available during the peak periods. There is also a ”shortcut” to Fenghuang old town that is about 10 minutes walk downhill some stairs, though it goes past a somewhat creepy cave and a person's grave, so I would suggest taking a taxi/didi back when returning at night. The hotel breakfast was great too and had wide variety."

"I ordered food late at night and there was no robot to deliver it to the room, so I called the front desk if they could bring it to the room. They refused and told me to get it myself. After going to the lobby I see the receptionist talking to the assistant, both of them are clearly not busy. Sure, I can get the food myself but when I'm paying the price for an Intercontinental hotel I would expect top tier service. And I've had hotel assitants bring the food to my room in chinese hotels that costs less than half the price of this one. Besides that, the hotel looked nice, and the room was good. The location is not really great if you plan to walk anywhere, but with a taxi it's acceptable. The view is pretty good if your room is facing south. Facing north (even with river view) it's not that spectacular."