"Vi önskar att vi kunde ha stannat längre.Kontroll av erfarenheten var bra, mat var bra.Onsen-upplevelsen var en av de viktigaste på Japans resa hittills.Hotellet hade till och med sin egen mini-tori-port och skärgård."

"excellent very clean service top notch comfortable etc comfy bed and pillow amazin"

"It's a lovely old style ryokan, tucked away in the mountain side of Hakone. Absolutely loved our stay here, enjoyed the bath house too. The property has lots of character and charm. It's a sort of place where time stays still."

"Absolut älskade denna lägenhet.Enkel och har allt du behöver, älskade också de där töntarna det fanns både utomhus och inuti tönterna :-) Rumnen var oerhört rena och hade den traditionella japanska stilen för dem."

"Fukiya is an old ryokan on the hill in Yugawara village. Water of Natural hot spring seems to be active and healing. Ryokan itself old but really good maintained. The place is extremely clean! Every tiny detail is cared of, you feel like it is titanic part of work to provide this level of cleanness. The food. This was the best food among visited ryokans. It is really the highest level. The chef-cook should be given Michelin or whatever, it is just unbelievable how everything was presented and cooked. All the food is the highest quality, absolutely delicious. I consider myself as demanding client, they exceeded my expectations regarding the food. The were a few things for improvement, though… I did not like the fact that there is no restaurant zone and all the food is brought to your room. They start preparing around 7 am, coming into your room and loudly announcing “good morning!” and the appearance of staff was never quiet ). Being after long night flight, this was a challenge. They close baths from 9:30 am to 2 pm, which limits your ability to use Onsen , even though it is the best time for guests to enjoy hot spring. The lady, who prepared everything in the room was nice but way too pushing and loud and a bit chaotic, we felt like we were being kicked out of the hotel (the lady even was running pushing us and our luggage out of the hotel 🤪), that they forgot to put our bags in taxi. Finally, we arrived to the train station without luggage and were upset that our visit finished that way"

"Fantastic location next to Gora Station with easy access to Gotemba premium outlets via bus& Cablecar to Lake Ashi. Kaiseki breakfast and dinners were thoughtfully planned and different each meal. So many free snacks and food at different timings. Private outdoor onsen was wonderful as well. Note: you have to queue for any of the 3 huts. Only thing we didn’t like was having to shower outdoors and the dated toto bidet. Other than that, perfect 2 night stay at Hakone."

"The hotel is very comfortable, the facilities are very good, the sanitation is very clean, the environment is beautiful, and the service is superb"

"The location was amazing right when you get off from Shinjuku - the amenities are nice and the staff helpful. Just note that checkout is at 10:00AM and getting a late one requires you to pay. A bit pricey, but not in comparison to other options in Hakone."

"Rumsfaciliteterna är mycket mediokra. Även om det är nyrenoverat är det inte lika bra som ett vanligt expresshotell. Jag vill inte prata om servicen. Det finns ingen känsla av service alls. Kanske saknar de inte kunder. Middagsbuffén är också mycket mediokra. Det finns inget att äta. Sammantaget är priset inte proportionellt mot produkten. Jag kommer inte att komma tillbaka."