"- Vad bra!"

"God erfarenhet"

"Boendet var över min förväntning, vi lämnade bara kommentaren innan vi checkade in att vi var på vår brygga resa, hotellet har uppgraderat mitt rum till havet byggnaden och komplimenterar oss med champagne.Personalen är verkligen trevlig och frukost var bra!"

"Mycket vanligt, hotellet är gammalt och faciliteterna är långa, och rumstyperna är inte likadana som bilderna"

"Det är en fin landskapsbild."

"The Gran Melia sits on a truly beautiful, "luxury" property with stunning views. Unfortunately, the room quality and service execution were not up to the standard expected for a $4,000 five-night stay. The Good: The breakfast buffet and menu items were excellent. The property and grounds are breathtaking. The Issues: Serious Shower Problems: The water pressure was consistently low, and the temperature violently fluctuated between cool and hot every 30 seconds. We and multiple other guests on our floor experienced this. The manager's response of "we’ll send someone to look at it" felt dismissive and treated guests as gullible, as this is clearly a systemic plumbing issue, not a quick maintenance fix. Slippery Bathroom: The polished marble bathroom floor and shower are dangerously slippery. When we requested a rubber mat, we were told they would "spray the shower to make it less slippery"—another unhelpful and insulting response. Understaffed Breakfast Service: While the food was great, the dining room was significantly understaffed (by at least two people). The existing team worked hard but could not keep up, resulting in persistent delays for coffee refills and prepared food orders every morning. Worn Mattress: Our mattress was clearly overused, showing a noticeable sag/indentation and a subpar firmness level (I'd rate it 6/10). When paying a premium price, you expect excellence and a basic amenity like a reliable hot shower. This hotel failed to deliver on those expectations."

"Läget är bra, kundservice är bra!"