Chalet Fliana

"All style, no substance. Overall we were very disappointed with our stay. The best summary would be: money-grabbing, unhelpful staff, poor service, and badly designed apartments. We would not stay here again. It feels like a place that focuses on appearance rather than actually delivering a good guest experience. One positive is the location is very good and the hotel next door is a welcoming place to be. The apartments are advertised as sleeping six, but you are charged per person. From the moment we walked in we were repeatedly chased for cash payments for the city tax and cleaning fee. It was never properly explained why this had to be paid in cash. No other place we stayed in Austria operated like this, which felt questionable. Despite paying an extra €650 to use the sofa bed in a six-person apartment, the sofa bed wasn’t even made up when we arrived. The apartment design is also odd and poorly thought through. Both bathrooms are located inside the bedrooms, meaning anyone sleeping on the sofa bed has to walk through someone else’s bedroom just to use the bathroom. For a newly renovated property, the details are surprisingly poor: • No USB charging points in the sockets • TVs missing from bedroom walls • The TVs in the living room did not connect to the internet, so they didn’t work The service was equally disappointing. Staff were rarely on site and when they were present they were unhelpful and quite rude. We were never sent the information for the VIP lift passes, which meant we ended up paying more for lift passes than we should have. The night buzzers also didn’t work, which is concerning if you actually needed assistance. Before arriving we were told (after calling the number provided) that parking and an EV charging point would be available. However, when we arrived we were told we could not park there and there was no charger available. Check-out was handled just as poorly. Staff were rude and told us there was nowhere to leave luggage or shower after 10am, despite being told at check-in that this would be possible because guests from the previous day had been allowed to do so. This level of inflexibility is very unusual for ski accommodation. Another issue was the boot room, which is not heated, meaning your ski boots and gear remain cold and damp every day. For nearly €4,000 for a week, the overall experience was extremely disappointing. In the end we actually left a night early. This was my 10th trip to Austria this season, and without question it was the worst service I’ve experienced. I would strongly recommend avoiding this place."