"gott hotell"

"I was assigned a window-side room with a great view. The room was well-equipped, clean, and comfortable. Overall, the facilities and services met my expectations, and I enjoyed my stay at the hotel."

"Incheckningen på hotellet var inte den bästa.Alla hade redan rum och för oss med min vän fanns inget rum.För vi hade en tidigare bokning på receptionen beslutade de att ge oss lägenheten som kompensation för försening. Det tog ett dussin minuter men ersättningen gick ut på våra förväntningar.Vi hade två stora sovrum med full utrustning.Det fanns också en kedja med vatten, te och kaffe. Det stora badrummet hade ett separat och stort duschrum och även ett badrum med hydromassage.Det fanns också ett stort utbud av kosmetiska tillbehör.Vi väntade på middag på restaurangen men tyvärr igen i europeisk stil. Det är ljuvligt och väl serverat men inte ursprungligen.För det, vid frukost vi hade två gånger här, var alla glada. Det fanns en självservice buffé med ett stort urval.Det fanns "europeisk" mat men också skarpare och ursprungliga bengaliska mat.Tjänster på golvet och i restaurangen är bra och mycket snabb. Var som helst är mycket ren så vi vilade bekvämt båda nätterna."

"I did not stayed in this hotel but Hotel authority claimed full portion of bill."

"The infrastructure and facilities of this hotel are good, but the main problem is staff training, professionalism, and consistency of service. At check-in, I clearly requested a quiet room. The receptionist confidently told me that the room assigned to me was very quiet and that I would not hear street noise. However, the room was facing the main street and was noisy. When I went back to the front desk, they changed my room to a quieter one. I appreciated the change, but I was surprised that the first room had been described so confidently as quiet. Either the staff did not know the room well, or they gave misleading information. Neither is professional. There was also a problem with the room door. My key card was not working properly, so I went to the front desk for help. The staff member behaved dismissively, almost as if I did not know how to open a hotel door. He came upstairs with a smirking attitude. In the end, it seemed there was indeed some issue with the door or handle. A professional response would have been to check the door politely instead of making the guest feel foolish. Cleanliness was another issue. On the first morning, I woke up sneezing badly. Although the room looked clean on the surface, I later found a large amount of dust under and behind the furniture, including around the refrigerator and drawers. These areas clearly had not been cleaned properly for some time. After I complained, it took around 45 minutes for someone to come and clean it, even though it was during the daytime. The coffee lounge service was also disappointing. On my first evening, around 7:30 or 8:00 p.m., I went there for a cappuccino, but no staff member was present. I waited for about 7–10 minutes before someone from reception came and asked what I wanted. After I ordered coffee, he disappeared, and another person came later. Eventually, I was told that the coffee staff member had gone to the washroom. By the time the person responsible for making coffee finally appeared, about 25 minutes had passed. This was not early morning or late night; it was normal evening service time. I left without having coffee. Breakfast service also showed a lack of basic hospitality training. For three consecutive mornings, the person making omelettes barely communicated with guests. He did not make eye contact, greet guests, or ask what kind of omelette they wanted. Guests had to place their order while he remained almost completely silent. He may be a nice person, but in the service industry, basic politeness and professionalism matter. Overall, this hotel has good facilities, but the guest experience falls short because of poor staff training, uneven service, slow response, and unprofessional behavior. Management should focus not only on the building and amenities, but also on how guests are treated."

""Jag gjorde en bokning och avbokade den inom tio minuter, men jag har fortfarande inte fått min återbetalning.Detta är extremt besvikande och dålig service.""