Hotel Utüane

"The place is lovely and clearly well cared for. Everything was clean, comfortable, and matched our expectations for the price. The pool was in great condition and nicely located close to the cabins. We had a great stay overall. The breakfast was varied, and each day they made an effort to introduce us to a new tropical fruit or local dish, which was a really nice touch. We also appreciated the freedom to arrange our own excursions, and it was easy and inexpensive to get to the city by tuk-tuk. The staff were always incredibly helpful and attentive, doing everything they could to make our stay as pleasant as possible."

On Vacation Amazon

"We stayed at On Vacation Amazon near Leticia from 31 October to 3 November 2025. Unfortunately, our experience fell significantly short of expectations, and I would not recommend this property nor the affiliated SelvaTours operator to other travellers. Hotel — On Vacation Amazon What initially appeared to be a jungle escape quickly became an uncomfortable and frustrating stay. Key issues encountered: • Misleading package & food situation Our booking ($341.87 AUD, double standard room, incl. breakfast and transfers) did not make it clear that you must purchase a full-meal package or pay inflated restaurant prices once onsite. The hotel is isolated — approximately one hour from Leticia’s port — with no alternative dining options. Once you arrive, you are effectively captive. • Aggressive upselling & membership pitch Upon arrival, guests are subjected to an hour-long sales session for a USD $5,300 hotel “membership”. It set an uncomfortable tone and felt highly inappropriate for a hospitality environment. • Poor room infrastructure & comfort • Air-conditioning only available 8pm–5:30am and only upon request, often with a 20-30 minute wait • Bats in the room, including one flapping around while we tried to rest and others trapped in the walls • Rooms constructed of thin timber planks with no sound insulation — early-rising guests and loud TVs/music from 4am made rest impossible • Room odour likely from humidity and wildlife presence • Cleanliness passable but certainly not to standard for the price or setting • No phone in room, and no reception signal, meaning long walks to reception for any assistance • Service & communication Some staff were polite and did assist when asked (e.g., removing a bat), but English-speaking staff were not easy to identify, making it challenging for international visitors. • Feeling of commercial focus over guest care The overwhelming impression was that the hotel prioritises profit-maximisation over guest experience, supported by frequent upsell attempts and minimal service delivery. Many other guests expressed similar frustration during our stay. In summary: While nature immersion is expected in the Amazon, there is a clear difference between rustic eco-lodging and a poorly maintained facility. This hotel leans toward the latter. We could not wait to leave and would not return nor recommend to family or friends. Tours — SelvaTours SelvaTours appears to operate exclusively with the hotel, creating a monopoly-style arrangement for guests. The lack of competition appears to have fostered complacency and a transactional rather than experiential approach. Key issues: • Disorganisation & delays Told to be ready at 7:15am only to depart at 8:30am. This was consistent, resulting in wasted time. • Safety concerns Boats appeared over capacity and life jackets were not consistently available for all passengers — unacceptable in river conditions like the Amazon. • Language accessibility No English briefing o"

Finca Hotel Yakuruna