Lyxhotell i Manila

"We had a connecting booking from February 14–16 and February 16–17. Check-in time was 2:00 PM, and although we arrived late around 5:00 PM, we expected that the room would already be ready by then. Upon check-in, the receptionist handed us the keycard and mentioned that we were given an “upgraded room.” This was not something we requested, so we assumed it was a courtesy upgrade. I then asked about our second booking and whether we would need to transfer rooms. The reason I booked the same room type for both stays was to avoid the hassle of transferring, especially on our last day. However, we were informed that if we wanted to remain in the same upgraded room for the second booking, there would be an additional charge — even though we did not request the upgrade in the first place. We decided to stay in the “complimentary upgraded room” for the first night. Unfortunately, upon entering, the room was noticeably dusty, particularly the balcony, which looked like it had not been used or cleaned thoroughly for a long time. We had to call twice to follow up on missing amenities such as bathrobes, bath towels, and hand towels. When the hand towels arrived, they were dirty. The water bidet was not working, and although we called to report it, no one came to assist. We eventually had to manually turn on the main faucet under the toilet bowl ourselves. The kitchen sink was also not properly connected to the water pipe — when we turned on the faucet, water leaked onto the floor. As a result, we were unable to use it during our stay. For our second booking (February 16–17), we ended up paying for the upgraded room to avoid the inconvenience of transferring rooms. As for breakfast, it was not worth the additional cost. We had to follow up twice just to get a sunny-side-up egg, and in the end, we finished our meal without receiving it. This review is not meant to criticize unnecessarily, but rather to highlight areas that clearly need improvement. We hope management takes these concerns seriously and implements the necessary actions to improve service quality and guest experience."

"This is a VERY nice hotel. The second I walked in I felt welcomed. From the check-in process to the little cakes waiting for me in the room to the speedy check-out AND a Grab car being called for me so I could get to the airport on time ☺️. This hotel also has more amenities than I realized even after seeing what was available on line. Great food options 24/7 and a really nice breakfast buffet comes with the room. Looking forward to coming back."

"The service was amazing! The staff and managers were very kind and helpful. However, the hotel was fully booked and the breakfast buffet was packed. The pool was also full of guests. It was a bit overwhelming to see too many people. While the place was a bit crowded during the holiday season, I’ll give them a 10/10 for the service and food. I would like to come back during the off peak season. Thank you for doing a great job, Seda North!:)"

"We stayed at The Manila Hotel as a couple with one infant and had a very positive experience. The staff were extremely accommodating and attentive, the facilities felt grand and culturally rich rather than modern, and the location is central, great for nearby parks but challenging due to Manila traffic. The highlight was the breakfast, which was outstanding and easily the best complimentary hotel breakfast I’ve had."

"Here is a **more professional and polished English review**: Our stay at Acacia Hotel was pleasant overall. The property is clean, well-maintained, and provides a comfortable environment. However, during our stay, the hotel conducted its annual electrical and door lock reset from 10:00 AM to 2:00 PM, which required us to leave the room and spend time at the mall. While we understand the importance of routine maintenance, it would have been more appropriate if this had been communicated prior to payment or reservation confirmation. Additionally, offering alternative arrangements or some form of consideration, such as a discount or added service, would have helped maintain guest comfort and satisfaction during this inconvenience. Overall, Acacia Hotel is a good place to stay, but clearer advance communication and better guest accommodation during maintenance activities would greatly enhance the experience."

"I had a very satisfying stay at New World Makati Hotel, and I've already made a repeat booking for my next visit.. which says it all!! I arrived earlier than official check-in time, and the staff were incredibly accommodating. He kindly assisted me in using the fitness center first, allowing me to shower and freshen up after my journey. This thoughtful gesture made a big difference and immediately set a positive tone for my stay. Throughout my visit, the team was consistently professional, attentive, and genuinely helpful, always willing to go the extra mile to ensure comfort and convenience. Overall, it was a seamless and pleasant experience, and I truly appreciate the warm hospitality. I would highly recommend this hotel and look forward to returning again this week 😊"

"Enjoyed our holyweek staycation in a very quiet Makati. There is an ongoing mall construction across the street but it was a holiday so no issues. The staff are nice. We appreciate the complimentary snacks and drinks. Nice big pool might need an update soon, need more lights at night."

"⭐️⭐️⭐️⭐️⭐️ 5/5 — Fantastic Stay at Quest Plus (formerly Crimson Hotel)! This was my first time staying at Quest Plus Hotel (formerly Crimson Hotel), and I was genuinely impressed. I booked a room for a business conference just five minutes away, and the location couldn’t be more perfect. It’s incredibly accessible—just a quick 2-minute walk to the mall and close to everything you might need. The entire hotel is clean, peaceful, and beautifully maintained. The staff were exceptionally kind, welcoming, and very accommodating, which made my stay even better. My room was spacious, comfortable, and felt like a true retreat after a long day. The amenities were also amazing and definitely exceeded my expectations. For the quality and experience, the price is surprisingly affordable. I’m already planning to come back for Christmas, New Year, and any future business trips in the area. Highly recommend this hotel for both business and leisure stays!"

"Would definitely stay back at this hotel if I come back to Manila. Considering the location it’s walking distance to Glorietta and Greenbelt. Everything about the hotel is presentable as you see on photos. And the buffet..fantastic!"

"I stayed for 2 nights at Diamond Hotel Manila during my business trip. The room was spacious and comfortable, with plenty of TV channels from kids’ shows to sports. The bathroom was large and clean, and check-in/check-out was fast and smooth. Breakfast had a good variety of choices, and I especially enjoyed the bar and the Japanese restaurant inside the hotel. Overall, a pleasant stay with great facilities ."