The Ritz-Carlton, Aruba

"Excellent stay, staff available at all times. The only flaw for me was the shower timer, which was too limited for hot water on the beach."

The St. Regis Aruba Resort

"Don't risk booking with St. Regis Aruba or through Trip.com. On July 30th, we arrived at the hotel after a 9-hour journey. Our reservation was paid for and confirmed, both by email and on the Trip.com app. Upon check-in, the receptionist informed us that the reservation had been canceled because the rate supposedly applied only to Aruba residents. The only explanation given was that Trip.com had sent us an email with the cancellation. Upon checking, we saw it was sent on July 30th, while we were on our flight, but the reservation still showed as active in the app. When I made the reservation, I entered my name, country of residence, and phone number with Chile's country code. If the rate was exclusively for local residents, how was it possible for the system to confirm and charge for the reservation? That error was not mine. The most unbelievable part was the attitude of both the hotel and Trip.com. Neither took responsibility nor offered a solution. They simply canceled the reservation and told us the payment would be refunded within 2 to 14 days. We're talking about over US$1,000. What if I hadn't had the money to pay for another hotel at that moment? They would have literally left us without accommodation upon arriving in Aruba. We ultimately had to book another hotel and, of course, pay a much higher rate. Mistakes can happen, but the difference lies in how a company responds. For this reason, and to avoid starting your trip on a bad note, I suggest not booking at St. Regis Aruba or through Trip.com. It goes without saying that 4 days have passed and I still haven't received any news about the refund to my card."

Riu Palace Antillas - Adults Only - All Inclusive

"Hotellets rescuepunkter är deras sort i mat, strand, aktiviteter som planeras och god uppmärksamhet utom den mottagningsövervakare som var skadlig. Negativt är att hotellet är inte stor till skillnad från de andra Riu, När det gäller checkout kontrollerar de att de tar sig ur rummet före 7:00 och till skillnad från andra resorter som är värd för mig på min onomastik får ingen information utom ett brev att ta mig ur rummet i timmen. Det är definitivt inte rekommenderat eftersom det inte finns något samband mellan det pris du betalar och den tjänst du får."

Riu Palace Aruba - All Inclusive